Not resolved
1 comment

on September 16, 2016 we had a 4 hour vatican tour.pickup was late.

We were let off the bus 6 blocks away from entrance, herded into a lot, and left. After all others were taken in, it started to rain, drenching rain.

We had to yell at the female guide to take us inside. About three quarters into the tour, my husband started to feel ill, we asked the tour guide where we could meet her at the end.

She would not let us leave, and would not tell us where to get the bus back to our hotel. We were led to a souvenier shop, at which point were told there was no transportation back included, we were to make our own way back.

this tour from gate 1 does not tell you that round trip is included.not good, this tour should clearly state that transportation at end of tour is not included.

would not recommend this tour for booking

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Gate1travel. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Gate1travel.

Check out the best and the worst companies in Travel Agencies category for more informed decision or compare Gate1travel to other companies on our site.

Had an Experience with Gate1travel?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Gate1Travel
Fort Washington, Pennsylvania, United States #1217410

We are sorry to hear of any disappointment with your tour. Although we do try to provide as much information as possible with the tour description, and do mention the departure and drop-off area, we do regret any misunderstanding. Naturally, we do not take your concerns lightly and will share your feedback with the appropriate departments for review.

You May Also Like