Gate1travel - Unprofessional tretment received from gate 1 on international travel trip of a 30 days tour
we purchased 2 tours from Gate 1 in October of 2013 for four people beginning on June 27, 2014, starting from Sacramento to Rome, Venice, and continuing to Athens,Creete, Santorini, Paros, Mykonos, ending in Athens, and followed by the second tour which started in Athens and continued to Meteora, Delphi, Kalambaka, Athens, and with a three days stop in Paris in our way back home to Sacramento. It was of course, international tickets, or that's what we thought, until we were getting the plane in Athens, in our way back home,when we realized that Gate 1 had purchased local tickets for us which did not allow luggage.
They charged us each 45 Euros per person for our single luggage. We contacted Gate 1 immediately, and tried to get the 45 Euros per person refunded to us, but they never did. We feel that it was totally unprofessional on their part, especially when they did not even bather to ask us about any options before the ticket was purchased. If they had asked us, the extra amount to be paid would had been 30 dollars per person, instead of 45 Euros!
You purchased such a tour from them, expecting them to really use their knowledge to find you the best offer, and they don't. Also, we got stuck in Creete the day that we were supposed to take the ferry to Santorini, and it took all day for them to get back to us to tell us that there was nothing to do that day.
We had to contact my son in the states in order to find out that there was a flight to take from Creete to Santorini, and even when we gave them all the information about the flight, including the price and of course, that we were willing to pay the difference, they still took so long to get back to us that we ended up paying more for the flight.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Problems with payment.
Monetary Loss: $220.
Preferred solution: Full refund.
Gate1travel Pros: Tour people in greece.
Gate1travel Cons: Refund policy, International luggage charges.
Location: Sacramento, California