Manufacturer: Gate1travel Clear all filters (17 of 123 reviews match)
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I booked a trip Months ahead in advance that I thought was inclusive of everything for the price but apparently wasn't due to lack of info from the advertising.Called them to rebook to a different trip just to avoid 35% of the original payment already made. They said...
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Gate1Travel
Gate1Travel

Hello,We are sorry to hear you are having any issues with a refund. We would certainly like to look into this on your behalf, however your comments do not provide enough infor...

#1058347 by anonymous
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I should read this review before any booking with Gate 1 Travel. Unfortunately , I was too much relying on the human decency. "Beware of using Gate 1 Travel. First, you are required to put down a deposit which you are told is to hold services. Should you decide to...
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jcondino
j***dino

we experienced significant problems with this company too, their customer service is terrible, they do not help you when you run into problems, they just want your money, then...

2.3
I didn't like
  • Stiff 35 50 penalty 2 and a half month before departure
#1039764 by Avolyns91
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I agree with you.You don't always get what you paid for. I booked a trip to Paris through Gate1 and I specifically selected a hotel and paid more for the location. Gate1 told us a month before and said they cannot accommodate that hotel and put us somewhere else that...
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Gate1Travel
Gate1Travel

Hello,First of all, we sincerely regret any disappointment caused by the hotel being unavailable. Please understand, on occasion we are unable to find availability with the su...

1.1
I didn't like
  • Did not promise services as paid for
#1017841 by anonymous
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We have booked the 12 day Baltics and Kraków tour along with another couple for May 26, 2017. Each time I have called Gate One, asking if The tour has the minimum # of guest signed up for the trip I am given a different answer. We would like to buy airline tickets but...
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Gate1Travel
Gate1Travel

Hello,It is the case that the number of passengers on a tour can fluctuate. All of our tours are scheduled to operate and any cancellation of a tour due to lack of participati...

Anonymous
Parker

Just insure your airline tickets through the airline. That way you're covered for any cancellations. That goes for any ticket type on thei airlines website.

After booking a Groupon I called in to complete yhe reservation flying out of an alternate city. Within 13 hours of speaking to them when I called back because I was told I needed my passport the price had risen 40% for my departure city. I was given the whole "travel...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, airline prices do constantly fluctuate and are beyond Gate 1’s control as we do not own or operate the airlines. However, we regret if this was not explai...

Anonymous
Traveller

I was going to book this as well through Groupon but now I will do my own thing. Thanks

1.7
#994167 by anonymous
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Please find below reference to the tour and customer itinerary that I am discussing below. I had a great time at the Galapagos. However, I wanted to bring to your attention a fact that I found to be deceptive by Gate 1 Travel. You tried to book the Horizon deck for us...
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Roscoe2017
Roscoe2017

That could have been true, as blocks are sold to agencies not all rooms would be available to them, only the block that was sold to them. They same is true of airline tickets....

#984361 by anonymous
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Will never book with Gate 1 again they took my money and cancelled my trip never again run do not book with these
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Anonymous
Traveling Pat

That is a ridiculous and ignorant statement. I have traveled with Gate 1 on 5 trips. I have had excellent customer service and fabulous trips. I have traveled with people wh...

1.0
#957582 by anonymous
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0 star rating 10/14/2016 I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to be more...
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Anonymous
Anonymous

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives. Make sure you read their sub-par BETTER BU...

Gate1Travel
Gate1Travel

We certainly appreciate your continued business and regret if you experienced any lapse in service when contacting us with your concerns. In regards to the pricing, please und...

1.8
I liked
  • Website
I didn't like
  • Customer service
  • Misleading sales
  • Threatening
#936809 by anonymous
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We booked our unescorted trip to Bangkok several months ago.We just received an email that our return flight had been rescheduled to 5:00 AM, with a several hour layover in the next leg of our journey. We called Gate1, and rescheduled our flight to a more convenient...
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Anonymous
Anonymous

I'm having issues with the flight as well. My husband is Greek and we were planning on using them to go to Greece next year but now that I know they can switch your flight sc...

Gate1Travel
Gate1Travel

We certainly do regret any inconvenience caused by the airline schedule change. Please understand as Gate 1 Travel does not own or operate the airlines, schedules changes and...

#914152 by anonymous
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We booked a tour to Israel and the agent we spoke with put us on a flight with a stop with a layover and told us we would have to pay extra because we were leaving from Newark instead of JFK. We later learned that there is a direct flight from Newark that would have...
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Anonymous
Anonymous

I'm not surprised. I think Gate 1 is just awful after my experience with them.

Gate1Travel
Gate1Travel

We are sorry to hear of your disappointment with the flight option presented at the time of booking. What was selected may have been the most cost effective or it could have ...

#910005 by anonymous
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