First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel.
Secondly, my upcoming trip to Dubai including transfers to the hotel from the airport and I usually go a day early A) in case of flight delays/problems B) to rest and be ready to go with the tour group. It makes sense and the majority of people I meet on Gate 1 trips also do the same. At no point did I have a concern or warning I would have to find my own way to the hotel from the airport; it worked well to arrive a day early with my Gate 1 Japan trip in March as well as Gate 1 Peru trip in June. I was told would have to book my first night on my own but that was it - and it was easy to do with Crowne Plaza Dubai.
My travel doc are ready in August and yes, I have transfers from the airport to the hotel but the day after my arrival. No problem, call Gate 1 and they will change it. No...A BIG NO! Three company reps later Gate 1 does "not have travel arrangements to pick clients up a day early" which is rather odd as THEY ARE A TRAVEL COMPANY.
Yes, I purchased a Gate 1 trip with air, transfers, hotel but their excuses are clear that they do NOT VALUE CUSTOMERS.
I had two trips planned for 2018 with Gate 1 - and no I will look elsewhere. This is unacceptable and I will continue to be very vocal!
Product or Service Mentioned: Shuttle Service.
Reason of review: Not as described.