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Having travelled Gate 1 to Peru and China and having had an amazing experience, I had become a loyal customer. The "partially" escorted tour of Athens left lots to be desired...

Our hotel had no ventilation. Since it was February and warm the air did not work, and no way to intake just air...leaving a window open was not an option since you could climb over the balcony. I had been to the Acropolis and museum so skipped that tour but was shocked to learn they took them by subway...GATE 1 charge a few hundred dollars more an do a real tour of Athens!!!

Athens is a beautiful city which GATE 1 nor their tour Manager who was Greek seems to care to show case. Their customer service reply was basically too bad...but we do take it seriously...LOL

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Poor customer service.

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Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. We will certainly share your suggestions about Athens with the appropriate individuals.

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