GATE1 TRAVEL IS A SCAM. We purchased trip insurance with them (so we thought) at 200.00 for both of us.
We received a confirmation paid in full. Husband had "emergency heart surgery" Called to cancel trip within 61 day window. Agent, "You need to call trip insurance, TravelEX. The scam?
Fine print! After paying over 2,200.00 for the trip, and seeking to cancel within 60 days, and having PAID trip insurance - I am TOLD we would only get 500.00 back! This is a loss of 1800.00. We are devastated because all we wanted to do was postpone the trip, and if we couldn't do that (agent said NO), then we needed to cancel.
NO CUSTOMER COMPASSION OR SERVICE.
WE LOST 1800.00 for a medical emergency and still have 60 days to the trip. I WILL NEVER USE GATE 1 TRAVEL AGAIN.
Product or Service Mentioned: Gate1travel Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.