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Although we did not expect a luxury cruise, we were not prepared for this cruise.The room was horrible.

There was a bathroom the size of a closet. This room served as a toilet and shower combination. The shower curtain was filthy. The cabin door did not lock automatically but had to be locked with a key.

This was a safety issue. No one told us. There was no radio, telephone, or safe. There was a common safe at the reception desk where everyone could store their belongings all together.

Absolutely no Russian food served. One free drink per lunch and dinner was allowed. There was a charge for any other drink.

You had to pay [rent] to play games.Overall the itinerary was very good, but fundamentals of the cruise leave much to be desired.

This person wrote the review because of bad quality at Gate1travel. Reviewer claimed that he or she wants Gate1travel to offer any options to resolve the issue.

The most disappointing in user's experience was see previous email. Author liked the most itinerary. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Fort Washington, Pennsylvania, United States #1223802

As you may know, Russian river cruise and tourism industries are relatively young.As such, we do mention that physical conditions of these ships are lesser when compared to those of Western Europe.

Nevertheless, we certainly do regret to hear of any disappointment.Please know that we will share your concerns with the appropriate departments for review and consideration for future programs.

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