I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie.
I have been travelling around the world on both business and pleasure for over 50 years, having visited almost every state (Hawaii alone almost 20 times from the East Coast) and over 60 countries all over the world. Much of this has been independent travel planned and booked by me, and I have also taken numerous ocean and river cruise packages, as well as a number of guided tours to countries such as Africa, China, Japan, Russia, and more. Needless to say, I know a lot about the mechanics of world travel. I have been curious about Gate 1 and have spent considerable time on their website trying to learn more about their offerings and terms and conditions.
I was specifically interested in their 13 day Canadian Rockies tour as a way to introduce myself to travel with Gate 1 before signing up for more expensive and extensive foreign trips. I considered this to be a rather inexpensive and innocuous way to evaluate the company. Unfortunately for both Gate 1 and me (or perhaps fortunately for me), our relationship will not last beyond that first phone call to Customer Support. Their website is rather elaborate and displays numerous trips in various categories of travel.
I read much of it, but still had one or two BASIC questions about the categories of airfare and their policy regarding cancellations. I called customer service, and after the mandatory wait I finally got connected to a representative. I told her I was a potential new customer, and had several rather basic questions. Unfortunately, she was one of those people who, if you ask the what time is it, they will tell you how to build a watch.
After I asked her a rather easy question, she rambled on about something that had nothing to do with my question; rather it sounded as though she was reading a canned speech from a training manual. I listened politely for several minutes, and then interrupted her thinking she either misunderstood my question or didn't really know the answer. She rather rudely told me not to interrupt her until she was done, and so I listened some more. After several more minutes of going in the wrong direction, while she told me things I already knew from the website, I tried to gently steer her back to that matter at hand.
This time she treated me more rudely, and told me not to interrupt her until she was finished (answering the wrong question). Finally, after I tried to steer her back to my issue, she got quite angry and told me that if I didn't keep quiet she was going to put me back to the end of the telephone wait queue, like I was some recalcitrant two year old. Needless to say, I did not call Gate 1 to offer my business only to have some rude, arrogant young lady treat me like that. I told her not to bother putting me back in the phone waiting line, since this the one and only time I would ever be in touch with Gate 1.
I have never in my life been treated so rudely by anyone, much less by the representative who should have been trying to earn my business. If this is the way they treat a customer before he signs up for a trip, and can't possibly imagine how the would treat you after the got your money, especially if you should encounter a problem while travelling. I am so glad I called and witnessed their true colors before I signed up for a trip on their website, which I was on the *** of doing. Since this disgusting encounter with a Gate 1 rep, I have gone online and seen that I am by far not the only one fed up with them.
But I consider myself lucky that this happened before I forked over any money. I pity the fool who actually does business with them.
READ THE REVIEWS, and not the ones on their website. Delete review
Product or Service Mentioned: Gate1travel Customer Care.
Reason of review: Poor customer service.
I didn't like: Arrogant customer service rep.