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Our Rhine River Cruise was spoiled by high water and became a tour by Bus.It was disappointing and our vacation was spoiled.

Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My correspondence was met by a form letter offering $100 rebate on a future Gate1 tour. This is a fraction of the amount Gate1's literature recommends as a tip for the staff.

A little sympathetic understanding and generosity from Gate1 would have gone a long way towards healing our hurt.

We have spent a good deal of money on several trips with Gate1 You would think they might want to keep a regular customer.

Needless to say our Gate1 relationship is over.

This reviewer shared experience about poor customer service and wants this business to "a refund of $500 each for my wife and me" as the author lost $1000. AlanNicholasBrandes is overall dissatisfied with Gate1travel. The most disappointing about gate1travel tour at Gate1travel was poor customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Anonymous
Woodstock, Georgia, United States #994957

Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?

Anonymous
South Milwaukee, Wisconsin, United States #994382

They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are the queen of england.

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