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The trip got off to a bad start because of a mechanical problem on our South African Airways flight that caused a five hour delay in our departure out of Dulles. That, in turn, caused me to miss my connection from Johannesburg to Cape Town. SAA put me up in a fine...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you have not received a reply or if you felt like you experienced any lapse in service when contacting us with your concerns. We are also sorry...

#1051473
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Don't trust this company. I bought a ticket with a parking place near Schiphol Amsterdam. The parking was closed so I had to buy an expensive place elsewhere. I send different emails to them last month but did not get any reply. As soon as they have the money they are...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you have not received a reply or if you felt like you experienced any lapse in service when contacting us with your concerns. We are also sorry...

1.0
I didn't like
  • Unreliable company
#1049609
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Four of us scheduled a 5 day three night tour to Rome, Italy. We flew out of LAX to FCU on Delta. We did not expect much because the cost even with adding all possible options was the lowest available we could find. The rooms were in a hotel called The Grand Hotel...
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5.0
I liked
  • Entire tour from booking to return was excellent
#1046855
Reply to reviews
Our Gate1 trip to South Africa was a big disappointment because of the many issues we encountered. The first problem was that Gate1 booked us on a Jet Blue flight from Philadelphia, PA to Boston, MA with a connection in Boston to an Emirates Airlines flight to Dubai....
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Gate1Travel
Gate1Travel

Hello,As indicated in our response, it seems that the flights selected were booked and reviewed by the Travel Agency you booked through. Nevertheless, we apologize for any dis...

#1045330
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My wife and I are experienced and frequent travelers. In the past 20 years we have visited all seven continents (yes, even Antarctica), and upon completing two scheduled and paid for trips this year we will have logged 92 countries. We have used many different...
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5.0
I liked
  • Great price
  • Super local guides
  • Great destinations
#1045018
Reply to reviews
Book a last minute trip with Gate 1, they arranged everything as per their package. Shalini Pinto who' s of Indian descent was our tour operator. She was fluent and very knowledgeable one of the best in the business. Her local knowledge of the various subjects about...
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#1044207
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Tour guide canceled one paid for tour and failed to take us to the next paid tour that we paid for and it been two weeks and they haven't credited my credit card they suck
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Gate1Travel
Gate1Travel

We are sorry to read of any unhappiness that you have experienced with your trip. We would highly recommend contacting Gate 1 Customer Service via the "Contact Us" page. Natur...

1.0
#1042570
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Just returned from my third trip with Gate 1 ... this one to Tanzania and , as always, it was magical. I booked the small group trip and had an incredible tour guide. We toured Ngorogoro Crater, Serengeti, etc and saw wonderful array of animals. Our guide had X-ray...
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4.9
#1042207
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Beware of this company. Our family of 4 booked a trip to Italy for March 2017, unfortunately we experienced many problems trying to get help from them when our flights were cancelled 2 days in a row (snowstorm, then mechanical failure). In the end, they did not help us...
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Anonymous
Gary

I have read a number of Gate1 reviews doing my research for a proposed holiday and I think the adage ' you get what you pay for' seems to sum up the Gate1 experience comments....

Anonymous
Anonymous

Thanks for your review. You probably saved me a headache. I will look elsewhere.ScottyFairfax, VA

1.9
I didn't like
  • Very poor customer service
#1041715
Reply to reviews
Gate1travel - Fantastic travel guide - super Nicoletta!
Gate1travel - Fantastic travel guide - super Nicoletta!
We had the pleasure of having Ms. Nicoletta as our guide. Ms. Nicoletta, to say the least, was the most wonderful, well-organized and knowledgeable in all of her undertakings. I believe my sentiment is shared by everyone in our group. She made our trip very memorable....
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4.8
#1041097
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