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Gate1travel - Love Gate 1

4.3
Details
I am actually shocked to read all these negative reviews. I just booked my 12th trip with Gate 1, have recommended to many friends who have all loved as well. A lot of these complaints seem to be about losing deposits or not getting money for cancellation - this is pretty standard in the industry I think. I don’t buy insurance with Gate 1, but I do make sure I have really good insurance with my credit card, personal travel insurance through a couple providers as well. I actually won’t travel with any other company.
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ID
#1527759 Review #1527759 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service
3.7
Details
My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our...
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1 comment
Gate1Travel
#1688159

Hello, After reviewing your records, it appears the flight from Atlanta to Paris and the flight from Paris to Casablanca were in Premium Economy. The other flight segments were in Comfort Seating.

It all depends on how each aircraft is configured however none of the seats that you were in were classified as Economy. As advised, should you still feel that you did not get what you paid for, our recommedation is to file a claim with the airline directly.

ID
#1523216 Review #1523216 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Pros
  • Well organized tours
Cons
  • Customer service problem resoulution
Reason of review
Poor customer service
Loss
$1198
Preferred solution
Let the company propose a solution
4.3
Details

Update by user Feb 14, 2019

I got in touch with the VP of the call center and he made everything right and we are going to Iceland in March.

Original review posted by user Jan 13, 2019

Buyer beware!! We took one trip with Gate 1 to Morocco and were very pleased. We took the change for any reason insurance and didn't have to use it,...
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2 comments
Gate1Travel
#1635461

Hello, While we do regret any misunderstanding, after further review, it appears as though you indicated you would be filing a claim with insurance. Should you wish to utilize Cancel for Any Reason supplement, kindly contact us and speak with the first available agent.

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Resolved
ID
#1447658 Review #1447658 is a subjective opinion of poster.
Cons
  • Excuses
  • Repeated refusal to make things right
  • Misrepresentation of cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2200
Preferred solution
Let the company propose a solution
3.5
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out at time of booking.

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ID
#1165405 Review #1165405 is a subjective opinion of poster.
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution
3.9
Details
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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ID
#1165257 Review #1165257 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Good customer service

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3.6
Details
We had travelled to Spain with Gate 1 and has a great trip. The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy...
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1 comment
Gate1Travel
#1419692

Hello,

We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see and experience as much of the local culture as possible in the short amount of time. Naturally, if we can be of any assistance, please don’t hesitate to contact us.

ID
#1159433 Review #1159433 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
4.2
Details
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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1 comment
Anonymous
#1426907

Poor attempt at advertising .

Read the rest of the reviews.

Complaint has been registered with the webmaster.

ID
#1150392 Review #1150392 is a subjective opinion of poster.
Service
Gate1Travel 16 Day Classic Thailand With Phuket Tour
Reason of review
Good quality
4.3
Details
Completed 2 trips 14 day China and 14 day South Africa. Australian customer service is first class and I needed to change dates etc. Tours ,guides and hotels were excellent and tour included more than what was offered on the brouchure.After reading the complaints on...
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3 comments
Anonymous
#1410480

You obviously are a paid *** from the Gate 1. You need to F*$k Off.

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ID
#1130851 Review #1130851 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
4.3
Details
Gate1travel - Great tour of northern Italy! Fabulous time
I'm very pleased to say I was very satisfied my wife and I flew out of Newark New Jersey and to Milan Italy from there on to Lake Como from there on to viona Italy and then on to Venice from Venice to Tuscany a winery on to Florence from Florence we proceeded to Rome...
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ID
#1127820 Review #1127820 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality

Contact Gate1travel Customer Service

Website:
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
Contact Gate1travel Customer Service

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Latest Question

Gate1travel Questions
3.9
Details
On June 14, 2017 at around 11:30am, AZ time, I contacted Gate1 travel concerning the 11 day Affordable China with 4 Yangtze River cruise (LA) special. I talked to Edward (number for agent provided upon request). I inquired if I could pay the whole price of this tour...
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5 comments
Gate1Travel
#1343130

Hello,We sincerely apologize for any lapse in service when contacting us with your questions. Please know that we have reviewed and shared the concerns you have outlined with our management team. Please dont hesitate to call us and request to speak with a supervisor as we do want to be able to assist you.

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ID
#1061003 Review #1061003 is a subjective opinion of poster.
Location
Fort Washington, Pennsylvania
Service
Gate1travel Customer Care
Reason of review
Poor customer service
4.3
Details
Airflight was fine. Upon arrival to Rome ,our deiver was there waiting with Gate 1 sign (easy to spot). Immediately upon drip off at Hotel Genova. Our Tour Guide Mr. Ignazio Billera was there asisting others in our group . He gave us overview and got us checked in...
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ID
#1052469 Review #1052469 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good quality
4.2
Details
I have had wonderful experiences with Gate 1. Having traveled with them at least 10 times, I can't say that I ever had a bad experience. The guides have always been good; the hotels for the most part have been centrally located and the optional excursions have always...
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ID
#1032890 Review #1032890 is a subjective opinion of poster.
Location
Cleveland, Ohio
Pros
  • Every trip i have taken has been great
Reason of review
Fair pricing
4.4
Details
Customer: Thaddee and Suzanne Gaudette. Trip Date: March 13 Kaleidoscope with Nepal 16 days The trip was very worth while and well organized even down to the days you had free time, for extra touring or just some rest. The trip took place at good pace and our Gate 1...
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ID
#1031967 Review #1031967 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Good customer service
3.9
Details
Although the hotels and scheduled experiences on the signature series tour of East Asia were similar to tauck, the attitude of Gate 1 customer service is still budget-minded. The last day of my tour stated "trip home" and my flight is at 20 minutes of midnight. this is...
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1 comment
Gate1Travel
#1292334

Hello,

We do regret if your tour was not up to expectations or if you felt there was any lapse in service. We will review how this handled for the future.

ID
#1009140 Review #1009140 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Hotels tour guides excursions
Cons
  • Useless customer service
Reason of review
Poor customer service
Preferred solution
Apologize and learn from mistake
3.8
Details
My daughter and I took a trip to Italy using Gate1 for our travel agent. Our trip took us from Rome, to Florence, to Venice. Overall it was an excellent experience. All of the travel vouchers were accepted with no problems. Our shuttles to and from our hotels and...
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1 comment
Gate1Travel
#1275633

Hello,

We are glad to know that overall you had an excellent trip. We certainly regret however, if the hotel accommodations caused you any disappointment or if you had any trouble reaching us by phone. Please be assured that we will share your comments with the appropriate individuals for review for the future.

ID
#995256 Review #995256 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Our first hotel
Reason of review
I am happy for all of the above.