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3.3
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you taking the time to share your feedback.

ID
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
3.0
Details
Gate1travel - Refund on optional excursion

Update by user Mar 03, 2019

See photo below for updated response.

Original review posted by user Feb 01, 2019

Did a trip to New Zealand with Gate1. Trip itself was wonderful. Signed up for optional excursions, including a nature walk. Could not do the walk because of a pulled back muscle from having to porter our own luggage at two...
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1 comment
Gate1Travel
#1651432

Hello, Porterage is included in every lodging. Some are slower to get the luggage to the individual rooms, and we always make it known and allow any guests to carry their own if they wish to have it faster than the hotel can provide the service.

We understand there was no mention of your injury to your tour manager.

As already advised, despite our efforts on your behalf, we were unable to secure any refund from our supplier. Travel insurance would have offered some protection had you seen a doctor locally.

ID
#1461859 Review #1461859 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Value
Cons
  • Repeated refusal to make things right
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
3.4
Details
I have traveled with Gate One 3 or 4 times (including their river cruise) and to be fair I think they do a fairly good job. Compared to some of these reviews I now realize that I got off lucky. I went on a safari to South Africa with them and their baggage handlers...
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1 comment
Gate1Travel
#1625626

Hello, Again, we are sorry to hear of the damage to your luggage. Please understand that we do advise within our Terms and Conditions that Gate 1 will not be responsible for loss or damage to luggage and personal belongings, which is one of the reasons we strongly encourage clients to purchase travel protection.

ID
#1437166 Review #1437166 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Let the company propose a solution
2.9
Details
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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3 comments
Anonymous
#1591337

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel.

However, at one hotel, it was one bed frame with two mattresses. Believe me, that is not separate.

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ID
#1346374 Review #1346374 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Tour guide did her job well
Cons
  • Misrepresentation at the time of booking
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
2.6
Details
I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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1 comment
Gate1Travel
#1543562

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are eligible to receive a $300 per person price reduction on your next escorted tour or river cruise with Gate 1 Travel." Unfortunately, as the Iceland trip was Independent, the credit was not applicable. We do apologize for any misunderstanding.

ID
#1317861 Review #1317861 is a subjective opinion of poster.
Service
Gate1travel Tour Booking
Pros
  • Large selection of vacations
Cons
  • Will be the last
Reason of review
Pricing issue
Loss
$675
Preferred solution
Let the company propose a solution
3.1
Details

Update by user Jun 26, 2018

Received email from this website and asking me if I got response from Gate1Travel or if the issue is resolved. Answer is: No one had contacted me after I posted this. And the issue is NOT Resolved.

Original review posted by user May 27, 2018

After travel, I realized that there was conflict information, and...
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4 comments
Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review and did not find what you have described. We hope you understand that we have made an honest effort to address your concerns.

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ID
#1265293 Review #1265293 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
2.8
Details
Booked a trip to Morroco. The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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1 comment
Gate1Travel
#1392807

Hello,

We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we do not own or operate the airlines. Additionally, we are sorry to hear of your negative experience with our service department.

ID
#1104665 Review #1104665 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Reason of review
Pricing issue
3.1
Details
First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel. Secondly, my upcoming trip to...
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5 comments
Anonymous
#1376980

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later.

I do however, feel the hotel and meal quality has been declining on my last few trips.

Does anyone have an alternate company which offers similar tours? We have used ric Steves with satisfaction but all travel arrangement need to be made separately.

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ID
#1097318 Review #1097318 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.6
Details
Just returned from South Africa June 3rd. Our tour guide told us on the first day if we were late he would leave us. Every time we got off the bus he said no shopping and only gave us time to go to the bathroom. Every time we arrived to sit in the hotel for 3 hours...
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2 comments
Fahim
#1663741

We are planning our trip as well. What's name of tour guild ?

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ID
#1062615 Review #1062615 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Poor customer service

Contact Gate1travel Customer Service

Website:
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
Contact Gate1travel Customer Service

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Latest Question

Gate1travel Questions
2.9
Details
Just returned from 10 day Southern England & Wales tour with Gate1. Our tour guide Laurent Robert is the WORST tour guide I ever had. From day one, he said " l won't bored you with more information. If have question ask, other wise just sit back and enjoy the ride." We...
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2 comments
Anonymous
#1345140

How about GATE 1 accepting responsibility and providing some sort of compensation? How quickly Gate 1 is to accept compliments and even quicker to pass the buck!

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ID
#1058005 Review #1058005 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Worst tour guide