Latest review first
Gate1travel - Cancelled our direct flight without telling us
Gate1 have cancelled all direct flights from Sg to Sri Lanka - without notification. the number they have for customer service is faulty and we cannot get through. Our flight is in 2 weeks and we’ve spent 1000s on it.
Company wrote 0 public responses to the review from 1 day ago.
I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip. I have no confidence I'll get even part of the deposit...Read more
Company wrote 0 private or public responses to the review from Dec 03.
Gate1 cancelled my flight 3 days after I booked it. I had a very cheap price, and they emailed saying that they were sorry but their system is faulty and the price wasn't correct. Gate1 is a joke that cannot ensure decent basic ticket booking service. Absolutely not...Read more
Company wrote 0 public responses to the review from Nov 30.
I didn't like
- Did not honor the deal they gave me
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...Read more
Company wrote 0 private or public responses to the review from Nov 02.
Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...Read more
Company wrote 0 private or public responses to the review from Sep 23.
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...Read more
Company wrote 0 private or public responses to the review from Sep 04.
I bought insurance that the rep said would cover irrespective of the reason for cancellation. RefusedRead more
Company wrote 0 private or public responses to the review from Aug 30.
Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...Read more
Company wrote 0 private or public responses to the review from Aug 24.
I did send many emails with no respond by the Agent. Please contact me by email: email@example.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...Read more
Company wrote 0 private or public responses to the review from Aug 20.
I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...Read more
Company wrote 0 private or public responses to the review from Jul 31.
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