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Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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2.1
Fort Washington,Pennsylvania
#1392988
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Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

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1.0
Fort Washington,Pennsylvania
I didn't like
  • Customer service unwilling to offer options or be reasonable
  • Complete lack of empathy
  • Lack of follow up
#1363617
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Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Anonymous
Sandra Bozzuto

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

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3.0
Fort Washington,Pennsylvania
Product
Gate1travel Tour Booking
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
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I bought insurance that the rep said would cover irrespective of the reason for cancellation. Refused
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Gate1Travel
Gate1Travel

Hello, It is difficult to respond to your complaint without the ability to view your reservation. It may be the case that the agent was referring to our cancel for any reason ...

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1.0
#1342691
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Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Gate1Travel
Gate1Travel

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

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1.8
Product
Gate1travel Vacation Package Booking
#1338219
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I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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Gate1Travel
Gate1Travel

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted...

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Fort Washington,Pennsylvania
#1334249
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I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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Gate1Travel
Gate1Travel

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

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2.5
Fort Washington,Pennsylvania
Product
Gate1travel Tour Booking
I liked
  • Large selection of vacations
I didn't like
  • Will be the last
#1317861
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In Warsaw ,Poland we were scheduled for a short layover before boarding a connecting flight to Moscow. The connecting flight was cancelled. We were not informed. When we got to the gate we were scheduled to go for the flight to Moscow we discovered our flight was not...
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Gate1Travel
Gate1Travel

Hello,Upon review, it appears this was a last minute cancellation. Unfortunately, airlines do not always notify us in advance. Of course, we regret any inconvenience with the ...

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#1293327
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Been traveling with gate,my last was just last week to Peru and very disappointed with the tour manager,in my opinion that he need more training with the gate 1standard. The included meals were terrible,Ruben Aguirre was arrogant. I asked one time to use the whisper so...
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Gate1Travel
Gate1Travel

Hello,While we have received many positive comments about Ruben, we regret if you felt there was any lapse in service. We do take our clients feedback very seriously and caref...

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5.0
#1290105
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Contact Gate1travel

Mailing Address:
Gate1Travel
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
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Gate1travel Products and Services

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My neighbor and I booked a reservation for our 3rd Gate 1 trip. This trip was our first to Peru. The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and...
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4.8
Fort Washington,Pennsylvania
#1288915
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