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I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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Helpful? Yes 0 No 0
1.2
Fort Washington, Pennsylvania
I didn't like
  • Unreliable company
#1230823
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Customer service is horrible and unempathic. They don’t do anything to accommodate to the customer. Booking with them was a nightmare and I wished I never had. One problem after another, and that’s just with the reservation. The trip hasn’t even started yet. Not...
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Helpful? Yes 0 No 0
#1230627
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This is perhaps one of the most unethical companies that I have come across. I travel extensively and am top-tier on many hotel, car rental, and airline programs. I have NEVER used Gate1 for any of my travel needs, as I am smart enough to book my own trips, vacations,...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, we were only able to locate one email however, this matter has been addressed by our Marketing Department. If there are other emails or contact informatio...

Anonymous
Jafo22

Wah wah

Comment 3 comments
Helpful? Yes 2 No 3
1.0
Fort Washington, Pennsylvania
#1217334
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Having travelled Gate 1 to Peru and China and having had an amazing experience, I had become a loyal customer. The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no...
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Gate1Travel
Gate1Travel

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditio...

Comment 1 comment
Helpful? Yes 1 No 0
#1207082
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Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
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Gate1Travel
Gate1Travel

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Tr...

Comment 1 comment
Helpful? Yes 1 No 1
1.0
Fort Washington, Pennsylvania
Product
Gate1Travel 7 Day Prague Value Vacation Package Booking
#1205972
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Gate1travel - Amazing

I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
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Helpful? Yes 0 No 0
5.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
Website
Fort Washington, Pennsylvania
Product
Gate1travel Tour Guide
#1183662
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I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

Comment 1 comment
Helpful? Yes 3 No 0
2.3
Product
Gate1travel Vacation Package Booking
I liked
  • Only using becuase my group selected this agency
I didn't like
  • Lack of problem resolution
  • Poor customer service
  • Will be the last
#1173119
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I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
W Luebs

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

Comment 3 comments
Helpful? Yes 8 No 2
1.3
Product
Gate1travel Customer Care
I didn't like
  • Arrogant customer service rep
#1168014
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Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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Anonymous
R. Little

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out ...

Gate1Travel
Gate1Travel

Hello,We do regret for any disappointment caused. Unfortunately, escorted programs outside of the US are unable to accommodate wheelchairs and scooters. Please keep in mind es...

Comment 2 comments
Helpful? Yes 1 No 1
3.6
Fort Washington, Pennsylvania
Product
Gate1travel Customer Care
I liked
  • Our tour guide neiri
I didn't like
  • That you did not let me bring my wheelchir
#1165405
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Contact Gate1travel

Mailing Address:
Gate1Travel
455 Maryland Drive
Ft. Washington, Pa 19034
Phone:
(800) 682-3333
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Helpful? Yes 1 No 0
4.0
Product
Gate1travel Customer Care
#1165257
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