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In Warsaw ,Poland we were scheduled for a short layover before boarding a connecting flight to Moscow. The connecting flight was cancelled. We were not informed. When we got to the gate we were scheduled to go for the flight to Moscow we discovered our flight was not...
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Gate1Travel
Gate1Travel

Hello,Upon review, it appears this was a last minute cancellation. Unfortunately, airlines do not always notify us in advance. Of course, we regret any inconvenience with the ...

#1293327
Reply to reviews
Been traveling with gate,my last was just last week to Peru and very disappointed with the tour manager,in my opinion that he need more training with the gate 1standard. The included meals were terrible,Ruben Aguirre was arrogant. I asked one time to use the whisper so...
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Gate1Travel
Gate1Travel

Hello,While we have received many positive comments about Ruben, we regret if you felt there was any lapse in service. We do take our clients feedback very seriously and caref...

5.0
#1290105
Reply to reviews
My neighbor and I booked a reservation for our 3rd Gate 1 trip. This trip was our first to Peru. The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and...
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4.8
#1288915
Reply to reviews
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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Gate1Travel
Gate1Travel

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut dow...

1.4
I didn't like
  • Excuses
#1275216
Reply to reviews
I had the great misfortune of dealing with this company. I ordered a trip for my wife and I which was recommended by Travel Zoo. We paid over $1700 including over $300 for two cancellation coverage plans. The company pushed a "cancel for any reason" plan which they now...
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Gate1Travel
Gate1Travel

Hello,It appears that you purchased the travel package and its associated components online without the aid of Gate 1 staff. You had the option to accept or deny any of the co...

Anonymous
GEW

Very poor experience as well. My husband was smart though. Even though we did not purchase travel insurance when things went wrong through no fault of ours, he called credit c...

#1273110
Reply to reviews
After travel, I realized that there was conflict information, and submitted the issue via email to clarify. After a few follow up emails, finally I got a call from Renda J, as soon as I picked up the phone, she said "what do you want?" and not even willing to listen my...
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Gate1Travel
Gate1Travel

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review a...

2.9
I liked
  • Website
I didn't like
  • Post travel customer service
#1265293
Reply to reviews
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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Anonymous
Tee

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not...

Gate1Travel
Gate1Travel

Hello,We sincerely regret the difficulties you encountered on your return flights. We do understand how frustrating flight delays can be especially when it causes someone to m...

1.2
I didn't like
  • Unreliable company
#1230823
Reply to reviews
Customer service is horrible and unempathic. They don’t do anything to accommodate to the customer. Booking with them was a nightmare and I wished I never had. One problem after another, and that’s just with the reservation. The trip hasn’t even started yet. Not...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will review how this is handled in the future. Naturally, if...

#1230627
Reply to reviews
This is perhaps one of the most unethical companies that I have come across. I travel extensively and am top-tier on many hotel, car rental, and airline programs. I have NEVER used Gate1 for any of my travel needs, as I am smart enough to book my own trips, vacations,...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, we were only able to locate one email however, this matter has been addressed by our Marketing Department. If there are other emails or contact informatio...

Anonymous
Jafo22

Wah wah

1.0
#1217334
Reply to reviews
Having travelled Gate 1 to Peru and China and having had an amazing experience, I had become a loyal customer. The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no...
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Gate1Travel
Gate1Travel

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditio...

#1207082
Reply to reviews