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I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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2.3
I liked
  • Only using becuase my group selected this agency
I didn't like
  • Poor customer service
  • Will be the last
  • Lack of problem resolution
#1173119
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I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

1.3
I didn't like
  • Arrogant customer service rep
#1168014
Reply to reviews
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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Gate1Travel
Gate1Travel

Hello,We do regret for any disappointment caused. Unfortunately, escorted programs outside of the US are unable to accommodate wheelchairs and scooters. Please keep in mind es...

3.6
I liked
  • Our tour guide neiri
I didn't like
  • That you did not let me bring my wheelchir
#1165405
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Gate1travel - Discrimination against the disabled

Gate1travel
#1132305
Made reservations with Gate 1 and once I informed them I was going to take a portable foldable wheelchair they refused to let me travel with them.. Also They don't allow the hearing or visual impaired to travel with them. It took forever to receive a full refund of my deposit$$ 2256.00 advised unless you are a Mr or Miss universe don't even bother to book with them
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Gate1Travel Tour Guide Review

Gate1travel
#1037720
1.0
Details
Got left out in the middle of no where had to walk back to hotel, the tour guide told us to take a 45 min. break and meet up at the square where we were we never left the square 3 hours later never saw the tour guide had to walk back to the hotel. Will never book an other trip with this outfit you get what you pay for
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Gate1travel - 9 Day Golden Triangle Of India Tour Review
1/1

Gate1travel - 9 Day Golden Triangle Of India Tour Review

Gate1travel
#993695
4.7
Details
Just came back from another incredibly wonderful tour with Gate1! India, Jaipur and Agra! Every step of the trip was perfect. Our guide Anu and driver and assistant- VJ and Ram- were wonderful. I believe our journey was enhanced by them!
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Gate1Travel 10 Day Classic Ireland Tour Review

Gate1travel
#937797
5.0
Details
Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide, was very knowledgeable and very professional. The only thing I had to worry about on a daily basis was what I wanted to eat for breakfast, lunch, and dinner. Very easy trip.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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4.0
#1165257
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We had travelled to Spain with Gate 1 and has a great trip. The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy...
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Gate1Travel
Gate1Travel

Hello,We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see...

3.6
#1159433
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We took a trip to Croatia in November (this is our 5th trip with Gate 1). Our experiences have always been pleasant and very rewarding. Not one single complaint in any of our trips and so many of the people on this trip had travelled with Gate 1 before and ALL were...
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#1154820
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Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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4.3
#1150392
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HORRIBLE EXPERIENCE - LACK OF SERVICE - TOTAL RIP- OFF My friends and I purchased and fully paid in April 2017! The 10 days south Spain (Madrid Barcelona Santiago) Portugal and France ( lourdes carcassone Toulouse ) for departure October 1, 2017 . The operators had a...
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Gate1Travel
Gate1Travel

We are sorry to read of your disappointment with any of the services provided. Please keep in mind, Gate 1 can only request seats as final assignments are handled by the airli...

#1145766
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I completely agree, however the amount of money collected in tips was more like $3,700 for the tour guide, and $1600 for driver and $1400 for the assistant. That's about $9,300.00 in tips, for 12 days work, and if there is another trip right after that, we're talking...
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Gate1Travel
Gate1Travel

Gate 1 does include this information on our website in the trip preparation, on the dates and prices page and in your travel documents. We are sorry to hear you were still una...

#1139875
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I think it is extremely dishonest and unethical not to pay your people. They do in general a very good job and deserve to be PAID, not to have to beg for "tips" like a beggar. Gate 1 in doing this robs their own people of their dignity. It really bothers me to be HIT...
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Gate1Travel
Gate1Travel

Gate 1 does include this information on our website in the trip preparation as well as in your travel documents. While we provide guidelines for tipping based on industry sta...

Anonymous
Anonymous

I have been on several Gate 1 tours over the years. My next trip will be in April 2018. Every trip I have taken, the suggested tipping guidelines for the Tour Director, driv...

#1139863
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