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Gate1travel - Cancelled our direct flight without telling us

Gate1 have cancelled all direct flights from Sg to Sri Lanka - without notification. the number they have for customer service is faulty and we cannot get through. Our flight is in 2 weeks and we’ve spent 1000s on it.
Company wrote 0 public responses to the review from 1 day ago.
#1421453
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I had to cancel a trip due to unforseen circumstances-- yet Gate 1 could not help me with my $1200 deposit and shuffled me over to the insurance company to deal with them. Note this is 4 months before the trip. I have no confidence I'll get even part of the deposit...
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Company wrote 0 private or public responses to the review from Dec 03.
Gate1Travel
Gate1Travel

Hello, We are sorry to hear that you were not able to travel with us and regret if you felt like you experienced any lapse in service when contacting us. Please understand tha...

#1414357
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Gate1travel - Gate1 cancelled my trip because I had a too cheap price from the internet that they couldn't manage
Gate1 cancelled my flight 3 days after I booked it. I had a very cheap price, and they emailed saying that they were sorry but their system is faulty and the price wasn't correct. Gate1 is a joke that cannot ensure decent basic ticket booking service. Absolutely not...
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Company wrote 0 public responses to the review from Nov 30.
Gate1Travel
Gate1Travel

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however based on the link you provided you did not purchase these tickets through our ...

I didn't like
  • Did not honor the deal they gave me
#1411992
Reply to reviews
Sw a supervisor name Bre and he was rude and had a slick mouth. He was not accomodating at all. I phoned to confirm my seating request and was just informed, that I must contact the Airline directly. They never ever mentioned, this to me, when I initally made my...
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Company wrote 0 private or public responses to the review from Nov 02.
Gate1Travel
Gate1Travel

Hello, We sincerely apologize if you experienced any lapse in service when contacting us and we will review how this is handled in the future. Please know that seat assignment...

2.1
#1392988
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Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Company wrote 0 private or public responses to the review from Sep 23.
Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Complete lack of empathy
  • Customer service unwilling to offer options or be reasonable
  • Repeated refusal to make things right
#1363617
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Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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Company wrote 0 private or public responses to the review from Sep 04.
Anonymous
Sandra Bozzuto

Yes, we had a similar problem with Gate 1 on a recent Greece trip. We were told we would have two "separate" beds at each hotel. However, at one hotel, it was one bed frame wi...

PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

3.0
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
Reply to reviews
I bought insurance that the rep said would cover irrespective of the reason for cancellation. Refused
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Company wrote 0 private or public responses to the review from Aug 30.
Gate1Travel
Gate1Travel

Hello, It is difficult to respond to your complaint without the ability to view your reservation. It may be the case that the agent was referring to our cancel for any reason ...

1.0
#1342691
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Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Company wrote 0 private or public responses to the review from Aug 24.
Gate1Travel
Gate1Travel

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

1.8
#1338219
Reply to reviews
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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Company wrote 0 private or public responses to the review from Aug 20.
Gate1Travel
Gate1Travel

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted...

#1334249
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I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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Company wrote 0 private or public responses to the review from Jul 31.
Gate1Travel
Gate1Travel

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

2.5
I liked
  • Large selection of vacations
I didn't like
  • Will be the last
#1317861
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