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Background:Back in August 2008, with much enthusiasm and excitement we (my wife and I) made a reservation for a sight seeing tour to Egypt, from March 16 to 25 , 2009, with GATE1 Travel (10 Day Egypt For Less with 4 Day Nile Cruise). We decided to make an early...
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95 comments
Anonymous
#1838787

Don't take a tour with Gate 1 to Egypt! Our family went with them and had the worst accommodations (lodging and food). Plus a tour guide and his friends who scammed us out of $100 in spices + scammed us at a restaurant (charged us money for food that was supposed to be included on the tour and wouldn't let us leave until we did).

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ID
#148554 Review #148554 is a subjective opinion of poster.
Location
Pleasanton, California
Service
Gate1travel Cruise Booking
Loss
$5000

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details
First know that I have waited close to a year before writing this review to make sure it is written with a clear mind and not just out of emotion. We had only travelled outside the country one other time to adopt and everything was handled by the agency so we did not...
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ID
#1900734 Review #1900734 is a subjective opinion of poster.
Product
Gate1travel Protection Plan
Cons
  • Misleading sales
Loss
$4186
Preferred solution
Let the company propose a solution

Gate1travel - No refund for april 11 trip

have asked twice for refund to be processed
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ID
#1880716 Review #1880716 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
We had booked a trip to China which was cancelled through no fault of Gate 1 due to the Corona virus. We decided to use our refund to book a trip to Italy as a graduation present for my Grandson. We booked the trip through a Gate 1 agent and then upon consideration...
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ID
#1845916 Review #1845916 is a subjective opinion of poster.
Pros
  • Tours they offer are very enjoyable and extremely affordable
Loss
$400
Preferred solution
Price reduction

Gate1travel - Cancel trip

I want to cancel my trip. The rest of my payment is due this week and I will not be paying it. Also I paid my airline ticket in full. I want a refund.

User's recommendation: Answer the phone.

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ID
#1837837 Review #1837837 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details

Update by user Mar 20

Monetary loss is about $6,500

Original review posted by user Mar 20

We had a trip booked with Gate 1 to Croatia for 28 Apr 2020 with a flight thru Venice and travel insurance. Gate 1 Canceled the Trip due to The Corona virus. Further We are elderly and the CDC has advised us not to travel. Gate 1 was happy...
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ID
#1830916 Review #1830916 is a subjective opinion of poster.
Loss
$7
Preferred solution
Full refund

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Verified Reviewer

Gate1travel - Switzerland

Gate1travel - Switzerland
I am concerned about the coronavirus for this trip...mostly about being quarantined on the return flight to Miami from Milan..do I have any options to fly out out of another city? Or would it be possible for me to reschedule this trip or even swap it for the new England fall foliage trip?? 706 881 3885
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ID
#1807267 Review #1807267 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Gate1travel - They have cancel for any reason for $169.00 but don't share that

1.0
Details
We booked a trip to Europe and I purchased insurance. As I go to cancel they have a full refund if you notify them 60 days or more before. I notified them 63 days before. WHY are they keeping $2,800 They are crooks and don't trust them. The women who took my call said I needed to do it in writing and I did it twice in writing but they don't acknowledge it. So disappointedd. I will be using Perillo tours from now on.
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ID
#1799850 Review #1799850 is a subjective opinion of poster.
Service
Travelex Travel Insurance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Our trip in January 2020 to Myanmar did have many issues and bad experiences. After return we did contact Gate1 multiple times on the phone and e mails.No solution and respond.Be avare that Gate1 will not help you with any issue or problems after they get your...
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3 comments
Gate1Travel
#1825684

We are currently reviewing your claim. Upon review it appears that the agent has responded to your emails in a timely manner.

Sometimes, these matters can take time as we must contact various suppliers in order to fully investigate. We appreciate your continued patience and will reach out to you once we have more details.

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ID
#1790740 Review #1790740 is a subjective opinion of poster.
Service
Gate1travel Tour
Preferred solution
Price reduction

Gate1travel - Why i wait for issue my ticket ?

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067
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1 comment
Gate1Travel
#1770484

Hello, I am not sure that you booked your tickets through our company. We are Gate 1 Travel, a U.S.based tour operator. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with.

ID
#1679771 Review #1679771 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi
Reason of review
Bad quality

Contact Gate1travel Customer Service

Website:
Mailing Address:
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States
Phone:
(800) 682-3333
Contact Gate1travel Customer Service

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Latest Question

Gate1travel Questions
1.0
Details
Gate1travel - Terrible service .. beware
Gate1travel - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep...
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7 comments
Orvilla
#1806801

Next time use ACIS. They truly stand behind their product. And yes they are more money but then agaibn you do get what you pay for!

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ID
#1671482 Review #1671482 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Cheap vacations
Cons
  • Blame their vendors and customers
  • Refuse to offer options when you need to make a change
  • Lack of customer service care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

Gate1travel - Incompetent regarding flight scheduling

Gate 1 is incompetent in flight scheduling. Orientation w tour manager for Japan will be @ 7pm but flight will arrive @ 11pm. We paid Gate 1 to do their basic job; Schedule flight time coordinates w tour orientation & not arrival in a forgien country @ night w no pick which we prepaid for the pickup.Gate 1 doesn't seem to rectify their mistake. Gate 1 keeps stalling stating they r working on it. It takes more than 2 wks to change a flight schedule. Avoid Gate 1 fr now on.
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1 comment
Gate1Travel
#1758438

Hello, Please know hat without your booking information, it is difficult to comment about your arrival time. However, our system offers the options available at the time you book along with the best possible pricing. Should you still require assistance with getting this matter resolved, please don't hesitate to request a supervisor.

ID
#1652437 Review #1652437 is a subjective opinion of poster.
Cons
  • Excuses
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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3 comments
Anonymous
#1761338

Why wouldn't you have contacted the emergency travel number in your travel documents?

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ID
#1640916 Review #1640916 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Every customer service action they take
  • Customer service problem resoulution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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1 comment
Gate1Travel
#1740715

Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.

As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.

ID
#1633337 Review #1633337 is a subjective opinion of poster.
Location
Canton, Georgia
Reason of review
Bad quality
1.0
Details

Update by user Aug 07, 2019

We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...

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2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

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ID
#1616306 Review #1616306 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
1.0
Details
We needed to travel from Regensburg to Prague Fly back to Paris. The bus driver had the bathroom locked so it was not available. I asked the bus driver to let me use the bathroom and they told me it was dirty. When I told him I don’t care he finally unlocked it and the...
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2 comments
Gate1Travel
#1721889

Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.

We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.

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ID
#1573056 Review #1573056 is a subjective opinion of poster.
Location
Placentia, California
Service
Gate1travel Customer Care
Reason of review
Poor customer service