Gate1travel
Reviews and Complaints
https://www.tripadvisor.com/ShowTopic-g1-i12290-k11430043-Terrible_experience_with_Gate1-Bargain_Travel.html
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Verified ReviewerWe are currently reviewing your claim. Upon review it appears that the agent has responded to your emails in a timely manner.
Sometimes, these matters can take time as we must contact various suppliers in order to fully investigate. We appreciate your continued patience and will reach out to you once we have more details.
Gate1travel - Why i wait for issue my ticket ?
Next time use ACIS. They truly stand behind their product. And yes they are more money but then agaibn you do get what you pay for!
- Cheap vacations
- Blame their vendors and customers
- Lack of customer service care
- Refuse to offer options when you need to make a change
Gate1travel - Incompetent regarding flight scheduling
- Excuses
Why wouldn't you have contacted the emergency travel number in your travel documents?
- Every customer service action they take
- Customer service problem resoulution
Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.
As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.
Update by user Aug 07, 2019
We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...
Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.
Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.
We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.
Gate1travel - Love Gate 1
We will be going on our 7th Gate1 trip in August. They all have been sensational.
We will, as always, review all documents...as directed.
We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma
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Hello, I am not sure that you booked your tickets through our company. We are Gate 1 Travel, a U.S.based tour operator. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with.