Gate1travel
Reviews and Complaints
Don't take a tour with Gate 1 to Egypt! Our family went with them and had the worst accommodations (lodging and food). Plus a tour guide and his friends who scammed us out of $100 in spices + scammed us at a restaurant (charged us money for food that was supposed to be included on the tour and wouldn't let us leave until we did).
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Verified Reviewer- Misleading sales
Gate1travel - No refund for april 11 trip
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Verified Reviewer- Tours they offer are very enjoyable and extremely affordable
Gate1travel - Cancel trip
User's recommendation: Answer the phone.
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Verified ReviewerUpdate by user Mar 20
Monetary loss is about $6,500
Original review posted by user Mar 20
We had a trip booked with Gate 1 to Croatia for 28 Apr 2020 with a flight thru Venice and travel insurance. Gate 1 Canceled the Trip due to The Corona virus. Further We are elderly and the CDC has advised us not to travel. Gate 1 was happy...
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGate1travel - Switzerland
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Verified ReviewerGate1travel - They have cancel for any reason for $169.00 but don't share that
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Verified ReviewerWe are currently reviewing your claim. Upon review it appears that the agent has responded to your emails in a timely manner.
Sometimes, these matters can take time as we must contact various suppliers in order to fully investigate. We appreciate your continued patience and will reach out to you once we have more details.
Gate1travel - Why i wait for issue my ticket ?
Next time use ACIS. They truly stand behind their product. And yes they are more money but then agaibn you do get what you pay for!
- Cheap vacations
- Blame their vendors and customers
- Refuse to offer options when you need to make a change
- Lack of customer service care
Gate1travel - Incompetent regarding flight scheduling
- Excuses
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Verified ReviewerWhy wouldn't you have contacted the emergency travel number in your travel documents?
- Every customer service action they take
- Customer service problem resoulution
Hello, We are sorry if you feel there is any lapse in service. However, we did contact the hotel multiple times on your behalf.
As previously explained, they refute that anyone left the hotel due to the heat or that there were issues with the air conditioning. As such, they have charged in full per the terms of your reservation.
Update by user Aug 07, 2019
We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...
Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.
Hello, We sincerely apologize if you experienced any lapse in service with your bus driver. We do take our clients feedback very seriously and carefully evaluate the performance of every driver.
We do appreciate you sharing your feedback as it is an invaluable training tool. After reviewing your records, we do understand that one of our Customer Service agents have reached out to you in an effort to address your concerns.
Thank You for Your Submission
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Hello, I am not sure that you booked your tickets through our company. We are Gate 1 Travel, a U.S.based tour operator. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with.