Gate1travel

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

User's recommendation: Use a travel agent.

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pandemic, the optional excursion got suddenly cancelled and Gate 1 wouldn't refund our money $ 150.00 instead give us credit for future travel. In what's happening lately and my age I'm not sure about future travel and we can use this money now for immediate use. We travelled with other companies and if optional excursions got cancelled we get refunded for our money and decide later if we would travel again. In case of Gate 1 they give only credit and I'm very disappointed and may not trust them again .We are also upset about the travel arrangement that happened to us due to the sudden lockdown in the city and Gate 1 not being able to help us with the return travel. We panicked a lot in that place since we can't get a return trip home. I hope Gate 1 would offer customers a better experience especially for first time travelers with them.

User's recommendation: Be careful of cheaper trips since they overcharge in the end. Not worth it.

We have taken over 10 trips with gate1, this is our 50 Th anniversary and booked 3 trip that we've save for many years for. Now we have all this money tied up and we cannot afford it.. We just want our money back and will rebook when it is safe to travel... Thank you

User's recommendation: Depends on if we are refunded.

I'm being told that I can only get a credit and only for certain parts of my trip SO why are some people getting refunds.. Are we not all equally high on their priority list PIssed because we save for years for these 3 trips for our 50 Th anniversary and can't get our money back...

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind and not just out of emotion. We had only travelled outside the country one other time to adopt and everything was handled by the agency so we did not know what it entailed and I relied on Gate One Travel for assistance. BIG MISTAKE! It was early June when I first contacted them to make arrangements potentially for a trip later in August. My major concern was getting things prepared and getting visas on time. The lady I first spoke to put me on hold to check if this was possible. She came back on the phone and informed me it only takes a few weeks for a visa, recommended they like to use Gen Visa, and we would be fine. She then asked If I would like to purchase additional insurance just in case something happened and we were notable to make the flight. I agreed to the insurance, paid the $600 cost to start and informed I could pay the rest to help keep things moving along. I paid the additional money and then everything fell apart. When months later I spoke with another person I was told that they don't have anyone at the company they could checks visa times with so the first lady flat out put me on hold and then lied to me. I also later found out after losing over $4000 that the insurance I was given was a third party insurance that covers illness. Believe me, the day the plane left without us I was very sick to my stomach and dealing with dangerously high blood pressure from being out all that money. I later found out that they have a different insurance through their company which they quote as a Travel Protection Plan-Cancel For any Reason for only $69.00. Also found out too late that you get a discount if you take the time to mail them a check rather than paying immediately by credit card. Once you pay in full you are locked in and CANNOT cancel or make any changes. I do not know why the visa place they recommended (Gen Visa) as having no problems with the timeframe took nine weeks to process visas when I hear it is usually significantly shorter. We were notified the day after the flight departed that the visas were ready. My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more expensive third party insurance when their Travel Protection Plan-Cancel For Any Reason was cheaper and covers what was my original main concern? 3) Why was I not informed that since I have such concerns I should NOT pay in full thus locking out any potential ability to change? I could better handle having to absorbed a $600 starting cost, changed dates and still letting my adopted daughter see where she came from and learn about her culture. On advice from a Gate One representative I am now out over $4000 and it will probably be another decade before saving enough money to attempt this trip again for my daughter. All this because Gate One seems to only be concerned about getting the money, lying and not actually caring for the customers. I also did not appreciate when they contacted me to say since I missed the flight they were giving up the rest of the trip reservations and was their anything else they could help me book for any other travel destinations. Talk about adding insult to injury.

User's recommendation: Book with a different company that values you as a customer.

have asked twice for refund to be processed

We had booked a trip to China which was cancelled through no fault of Gate 1 due to the Corona virus. We decided to use our refund to book a trip to Italy as a graduation present for my Grandson. We booked the trip through a Gate 1 agent and then upon consideration decided to change the date. We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could have easily sued the terms of their contract requires that if you sue Gate 1 it must be done in Miami Florida (almost a thousand miles from where we live.

User's recommendation: Don't expect the price listed on Gate 1 website to be the price you are charged even after you book your rip.

I want to cancel my trip. The rest of my payment is due this week and I will not be paying it. Also I paid my airline ticket in full. I want a refund.

User's recommendation: Answer the phone.

I am concerned about the coronavirus for this trip...mostly about being quarantined on the return flight to Miami from Milan..do I have any options to fly out out of another city? Or would it be possible for me to reschedule this trip or even swap it for the new England fall foliage trip?? 706 881 ****

We booked a trip to Europe and I purchased insurance. As I go to cancel they have a full refund if you notify them 60 days or more before. I notified them 63 days before. WHY are they keeping $2,800 They are crooks and don't trust them. The women who took my call said I needed to do it in writing and I did it twice in writing but they don't acknowledge it. So disappointedd. I will be using Perillo tours from now on.

Our trip in January 2020 to Myanmar did have many issues and bad experiences. After return we did contact Gate1 multiple times on the phone and e mails.No solution and respond.Be avare that Gate1 will not help you with any issue or problems after they get your money.This was very disappointing experience on our bucket list trip.

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 540****