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Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
I didn't like
  • Repeated refusal to make things right
  • Lack of follow up
  • Complete lack of empathy
#1363617
Reply to reviews
Three women traveling together, requested one room but were told by the sales agent on the phone that we would EACH HAVE A BED (or rollaway or sofa bed). On the tour, we found that two of the hotels (3 nights) had only 2 double beds, resulting in having to rent another...
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PremiumMayfly
PremiumMayfly

Your agent was improperly trained and gave us a verbal guarantee that we would have 3 beds in the rooms. We would have never made the deposit if we were told otherwise. Poor c...

Gate1Travel
Gate1Travel

Hello, We do regret if you were disappointed with your accommodations. We do list in the trip preparation and our terms that triple rooms consist of standard twin beds or one ...

3.0
I liked
  • Tour guide did her job well
I didn't like
  • Misrepresentation at the time of booking
#1346374
Reply to reviews
I bought insurance that the rep said would cover irrespective of the reason for cancellation. Refused
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Gate1Travel
Gate1Travel

Hello, It is difficult to respond to your complaint without the ability to view your reservation. It may be the case that the agent was referring to our cancel for any reason ...

1.0
#1342691
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Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Gate1Travel
Gate1Travel

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

1.8
#1338219
Reply to reviews
I did send many emails with no respond by the Agent. Please contact me by email: vicky12fung@hotmail.com The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the...
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Gate1Travel
Gate1Travel

We have forwarded this matter to our Groups Department for review. They will reach out to you soon. In the meantime, you may want to let your clients know that you have posted...

#1334249
Reply to reviews
I booked a trip to India and then the price went down. I contacted GATE1 Travel and they were nice to give me a credit of $600 torward my next trip. I went to book my next trip and I spoke to someone (Beth) at GATE1 Travel and they told me I could use the $600 credit...
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Gate1Travel
Gate1Travel

Hello, We do regret any lapse in service when you contacted us regarding the credit. Upon review of the information sent to you regarding your credit, it does state, "you are ...

2.5
I liked
  • Large selection of vacations
I didn't like
  • Will be the last
#1317861
Reply to reviews
In Warsaw ,Poland we were scheduled for a short layover before boarding a connecting flight to Moscow. The connecting flight was cancelled. We were not informed. When we got to the gate we were scheduled to go for the flight to Moscow we discovered our flight was not...
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Gate1Travel
Gate1Travel

Hello,Upon review, it appears this was a last minute cancellation. Unfortunately, airlines do not always notify us in advance. Of course, we regret any inconvenience with the ...

#1293327
Reply to reviews
Been traveling with gate,my last was just last week to Peru and very disappointed with the tour manager,in my opinion that he need more training with the gate 1standard. The included meals were terrible,Ruben Aguirre was arrogant. I asked one time to use the whisper so...
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Gate1Travel
Gate1Travel

Hello,While we have received many positive comments about Ruben, we regret if you felt there was any lapse in service. We do take our clients feedback very seriously and caref...

5.0
#1290105
Reply to reviews
My neighbor and I booked a reservation for our 3rd Gate 1 trip. This trip was our first to Peru. The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and...
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4.8
#1288915
Reply to reviews
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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Gate1Travel
Gate1Travel

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut dow...

1.4
I didn't like
  • Excuses
#1275216
Reply to reviews