Gate1Travel

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent.

We booked a trip to Europe with them, and it was a mess from start to finish.

The flight that we paid extra for (it's worth the extra money for me to fly nonstop) was changed by the airline to include a stop, but Gate 1 wouldn't refund the extra amount they charged me for it. They also refused to call Delta about the flight change - even though Delta told me that all Gate 1 had to do was call to request the change back to a nonstop flight for me (at no extra charge). After I called Gate 1 out on this, they suddenly claimed that they HAD called Delta, but that they didn't know when and didn't know who they spoke with, and they couldn't call with me on the line.

They also promised me a $450 credit to make up for the extra night of hotel I could not be used because of their incompetence, and said they would apply it to my account. However, they did not actually issue that credit.

When I brought it up, they told me that since I'd made final payment prior to their issuance of the credit, they weren't going to give it to me anymore.

Excuse me, but YOUR inability or failure to do what YOU promised to do is not my fault or my problem.

This is further evidence of incompetence, dishonesty, and fraud.

Gate 1 clearly does not care one bit about their customers or their reputation.

Gate 1 should go out of business. I'm reporting them to the various state agencies for their dishonest business practices.

they cancelled our flight then changed the flight to earlier flight so I have to rushed packing my belongings. when we get to armsterdan our flight with klm was delayed for another 4 h0urs our flight supposed to be 12 noon but able to leave at 4pm.

they told once we get to New York get to nearest delta counter and let them book us to our final destination. we reached New York City . employee of delta air were upset why we were not book to our final destination . im so tired I cannot deal with this employee who are just passing the bucket from one place to another .

I don't want to travel again with gate 1 if you put me to fly with klm airplane. try and fly with klm , its a bad experience .I hate the aggravation and the uncertainty of flying with klm.

I arrived at Munich airport during the snow storm. I was then on the plane to Krakau for 4 hours before the flight was cancelled.

Upon deplaning and trying to get my luggage to no avail for 4 days it became clear that a part of my tour which was a gift to myself was never going to happen. I called Gate 1 emergency number and spoke to someone who was not very helpful. I then tried several more times to reach someone to no avail. I do realize that you can't control the weather, but Poland was the country I wanted to visit the most.

I eventually made it to Prague and met up with the group. However, I am very concerned about a trip I have booked in September to Greece with my daughter. I am asking for partial compensation for the market tour.

I hope you can help me. Thank you

I have been to Ecuador, Columbia, Portugal, Morroco and Greece with Gate 1. I always purchased the travel insurance, but it was useless for me when I needed it in Greece.

On the second day, I felt ill and knew I could not go on, so I removed myself and stayed in Athens. The tour manager was more interested in getting me to sign a statement I volunteered to leave the group than she was in my well-being. She wanted me to go to the hospital without any support, which I was afraid to do in a foreign country. It was some sort of respiratory illness, but I didn't know at the time.

I self-tested three times and it was not Covid. I went to the pharmacy and purchased over the counter remedies. When I got home, I filed a claim for the part of the trip I missed and was denied. I am suspicious the paper I signed had something to do with it.

There was very little support from Gate 1 and the insurance company was of no use. From this ordeal, I learned that if everything goes well, the Gate 1 experience is pretty good, but if there is a problem like I had, not so much. I have another trip planned, but I am not too thrilled about it and will probably end up forfeiting the deposit.

I am pretty sure they are not going to refund me. I felt it important to share and if I do decide to go with them in the future, I will definitely buy independent travel insurance.

We loved Gate1 until our flight that we booked through them was cancelled. We have gone on 5 trips and loved them all but we learned the hard way about their policy.

They own the flight until the flight. If flight is cancelled, they simply cancel the flights for the entire trip and rebook at last minute rates. They called us to tell us it would be $2200 more and we would need to arrive a day early (meaning lose another day of work) and pay an additional $220 for hotel.

This became no longer an Affordable Trip to Italy. Also, you will be sitting in the last seat next to bathroom.No help from customer service at all!

We had a wonderful cruise trip scheduled to see the tulips in Holland but Gate 1 cancelled it because of Covid. Fine with that, and it took quite some time before a similar cruise was offered by them.

Signed up for it, me and my wife, for April 2022, but I need a knee replacement before the trip. At age 76, cant wait till after so I talked my wife into going with a friend on that trip. Gate 1 say they have to check to see if there is room on board to change passengers even though there will still be just 2 passengers. They say they cant change me out for my wifes friend, there is no space available.

Duh!

We will probably cancel, this is what they want, they get to keep the down payment and use a higher trip price. Ironically, they have the same trip with space leaving two days before which includes two days in Amsterdam and Travelers on that cruise will be on the same exact cruise ship that we would be on. Why not offer us that cruise and allow my wife and friend swap.

Well, the answer is that Gate 1 never returns money, uses any means to squeeze funds, will do anything for a buck.

By the way, we have used them before for several trips. Spain was good, but the fall colors in New England sucked so I suspect maybe good we are dropping them and moving on to other companies.

My tour was from June 17 to 25 of 2023

On June 25, 2023 we bought plane tickets from Dublin to Palermo with Swiss Air, starting in June 27 a tour in Sicily

Unfortunately we have to pay 300$ if we change the dates with Swiss Air

The tour I got with Gate1Travel in exchange, called Classic Ireland ends in June 26,2023, one day latter.

My agent Corrine Doesnt answer and doesnt call me back

I found same tour in Ireland 10 days starting on June 17 and ending on June 26, one day longer

My request was if we can have this tour and leave one day earlier, on June 25 last 2 days being in Dublin

It was not our fault that the tour was cancelled

Why is so difficult to accommodate us ?

The answer was No

I tried to talk to a superviser but nobody called me back