Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday.
When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room, the inside temperature was over 90 degrees. The Front Desk told me the air conditioning was not working. I asked for a fan and they gave me a space heater.
I then decided to cancel the hotel reservation and leave the hotel prior to staying the first night. The hotel told me to contact
Gate 1 for a refund and was fully aware we did not stay one night at the property because of the extreme heat with no air conditioning. We booked and paid for another hotel for our entire stay in Paris. Upon our return I contacted Gate 1 and requested a refund.
I got no response. I contacted the Better Business Bureau for help. I then contacted the Gate 1 Service Vice President. She refused to discuss my issue because I had contacted the Better Business Bureau.
She was rude, insulting and refused to discuss the issue. I wrote a certified letter to the Gate 1 Senior Vice President who refused to issue a refund as she claimed the hotel denied we left the property! She reported the hotel claimed we stayed the entire time!.She requested “Documentation to prove I did not stay at the hotel”. I sent her a copy of the bill from my alternative hotel.
Upon receipt she refused the refund, again asking for “Documentation” before she would consider anything. Gate 1 Travel failed to meet their fiduciary responsibility as agent for this hotel.
Traveling to a foreign country one expects some level of support from the travel agency that booked your complete trip. Gate 1 does not.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $800.
Preferred solution: Full refund.
Gate1travel Cons: Customer service problem resoulution, Every customer service action they take.