Not resolved

I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I talked with the tour guide, the company claimed that this was not included ..I showed him the voucher for pick up with the date ..he told me to speak with vacation to go ..I sent the receipt to my agent but in vain...who cares you had your money


This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $150. sandyangel is overall dissatisfied with Gate1travel. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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