1 comment

Groupon sold me a vacation through Gate 1 the day before the voucher expired.

I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the seller on Groupon, their company has already received the funds from me.

There no reason they can't switch me to a different trip. Just a *** company with lazy employees.

Product or Service Mentioned: Gate1travel Vacation Package Booking.

Reason of review: Order processing issue.

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Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this reason, we are unable to simply switch you to a different trip and you must make the exchange with Groupon.

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