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Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather.

Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas connection. Great planning Gate One - amateur hour. A call to them just added to the misery - "nothing they can do, blah, blah, blah" all delivered by a loudmouth by the name of Jennifer who yelled her way through the entire conversation. Thanks Jennifer - not only am I out three days of my vacation but I got the pleasure of listening to you yap about Gate One's corporate policy.

A complete nightmare - they have our money - we have no trip.

Just book everything yourself - at least you can trust you. And you won't have to listen to Jennifer's big mouth.

Product or Service Mentioned: Gate1Travel 7 Day Prague Value Vacation Package Booking.

Reason of review: Poor customer service.

Store Location: 455 Maryland Dr, Fort Washington, PA 19034, USA

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Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

That said, we sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will certainly review how this is handled in the future. Naturally, if we can be of any further assistance, please don't hesitate to contact us.

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