My wife and I have scheduled a two week trip to France this October 2016 with Gate1 travel. We were very satisfied with the trip and sent the company a $400 no refund deposit.
Because of the recent terrorist activity in France we decided to postpone for now our much looked forward to trip and stay in the United States until we felt more secure for our safety. WE ASKED GATE1 FOR NOTHING MORE THEN ENOUGH TIME FOR US TO DETERMINE A WORKABLE SCHEDULE? NOTHING !!!!! KEEP OUR MONEY BUT GIVE US TIME ONLY.
We were offered two weeks to decide. They have chosen not to accommodate our request. They are keeping our deposit and are refusing to help us in any way. We refuse to commit to a $6,000 trip over a year in advance inorder to get only a small credit in return.
Perhaps this lesson with Gate1 is worth the money. I asked them to donate this amount to cancer or cardiac research programs.
Gate 1 will never get our business or business from anyone we know!!! SHAME ON THEM.
Product or Service Mentioned: Gate1travel Vacation Package Booking.
Reason of review: Poor customer service.
Location: Boca Raton, Florida