on September 16, 2016 we had a 4 hour vatican tour.pickup was late. We were let off the bus 6 blocks away from entrance, herded into a lot, and left. After all others were taken in, it started to rain, drenching rain. We had to yell at the female guide to take us...
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1 comment
Kit
#1217410

We are sorry to hear of any disappointment with your tour. Although we do try to provide as much information as possible with the tour description, and do mention the departure and drop-off area, we do regret any misunderstanding. Naturally, we do not take your concerns lightly and will share your feedback with the appropriate departments for review.

Review
#923192 Review #923192 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Poor customer service
Francesca Mafolino was our tour guide.I can't say enough good things about her. She was always so upbeat and made everything so much fun. She was our "mother" for the 9 days and did a wonderful job. She was always available and offering to help with everything!!! The...
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Review
#918172 Review #918172 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Pros
  • Quality
Reason of review
Good quality

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