Not resolved

I booked the tour with my two girls...we arrived to Peru at midnight ..NO one was waiting for us...called emergency line no answer...I was terrified taking a taxi at 1 am in a foreign county and we do not speak Spanish...they tried to say it was not included then when i showed them the voucher they told me to call the US office the whole trip gave me excuses... they were not even apologetic..I complained to vacation to go who booked it and they could not get the money from them although i gave them the receipt....they put so many tour guide and we had to tip ....everything was extra not much included poor customer service


sandyangel wrote the review because of poor customer service at Gate1travel. Reviewer claimed that he or she lost $150 and wants Gate1travel to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Gate1travel and gate1travel tour for you to read. This information may help you with your purchase decision.

Had an Experience with Gate1travel?

Write a review


Terms of Service
Post Comment
London, Ontario, Canada #1228232

In Peru on arrival our transfer did not show up as well, we called and they told us to take a taxi.As soon as we saw the tour manager he reimbursed us the cost of the taxi plus the cost of the prepaid transfer in full.

Was very happy with the out come in the end.

The ride in the taxi at 8:30 on a Saturday night was an experience.Just make sure you go to one of the taxi companies that are inside the airport.


We would certainly appreciate you reaching out to us through our “Contact Us” page

on our website so we can review all of your concerns.

You May Also Like

Gate1travel - Greece trip and the CRoatia trip were great Gate1travel "I have taken two trips with Gate1 and they were both well planned and whereas described. The guides were knowledgeable and the food was ok. We do not book additional..." Read more Gate1travel - Fantastic travel guide - super Nicoletta! Gate1travel "We had the pleasure of having Ms. Nicoletta as our guide. Ms. Nicoletta, to say the least, was the most wonderful, well-organized and knowledgeable in all of her undertakings. I..." Read more Gate1travel - Tour Review from Chiang Mai, Chiang Mai Gate1travel "Good morning everyone over there. My name is pui-pui I had business at besides of Le meridian hotel Chiang Mai thailand about laundry . So I had problems with your..." Read more Gate1travel - Thailand was wonderful! Gate1travel "We are 2 couples that toured Thailand in February/March 2016. Our guide was Usa and she was beyond fabulous. She was so knowledgeable and really made each day special and..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more