Springfield, Virginia
1 comment
Not resolved

Just got back from their 8 day tour of Mt. Rushmore and Yellowstone. It was our third tour with Gate1 and we were expecting good things. We used Gate1 to book all of our airline reservations.

When we arrived in the destination airport of Rapid City, SD, there was nothing there to greet us at a strange ( to us) airport. Not a person. Not a desk. Not a sign. NADA! We finally dug through our travel documents and discovered that we had to call the hotel for a pick up. It took them over 90 minutes to show up :-(.

When it came time to leave we realized that good ol' Gate1 had booked us on an 800 mile Westward air flight from Salt Lake City to Las Angles before flying a red eye coast to coast to our home near Baltimore. We spent almost 10 hours in the air to get home.

Its obvious that Gate1 no longer cares much about its clientele. Their only concern is what's cheapest for them. We will no longer use Gate1 for our travel/trips. We encourage others to realize how much this company has deteriorated.

I liked: Our tour guide richard.

I didn't like: Travel and arrival.

Review #922140 is a subjective opinion of a user.

2.7
Staff
Price Affordability
Customer service
Website
Value for money
Discounts and Special Offers
Number of Destinations
Product or Service Quality
Exchange, Refund and Cancellation Policy
Additional Fees
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Gate1travel?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gate1Travel
Fort Washington, Pennsylvania, United States #1216980

While we do our best to provide as much information as possible within our travel documents, we are sorry to hear if there was any misunderstanding in regards to the transfer.As for the flights, please know at the time the reservation is created our system offers all of the options available at that time along with the best possible pricing.

What was selected may have been the most cost effective option or it could have been, at the time, the most convenient flight.

Nevertheless, we do regret any inconvenience and can certainly look into other flight options for you in the future.

You May Also Like

Villa del Palmar Resorts Praises BookVIP For Excellence In Customer Service! Bookvip "Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Gate1travel - Fantastic travel guide - super Nicoletta! Gate1travel "We had the pleasure of having Ms. Nicoletta as our guide. Ms. Nicoletta, to say the least, was the most wonderful, well-organized and knowledgeable in all of her undertakings. I..." Read more Gate1travel - Thailand was wonderful! Gate1travel "We are 2 couples that toured Thailand in February/March 2016. Our guide was Usa and she was beyond fabulous. She was so knowledgeable and really made each day special and..." Read more GoodOrient - Good Customer service ~~~!!! GoodOrient "Dear Chris, Today my seals arrived. The Fedex was the best option. With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words..." Read more Raymour and Flanigan - No shape retention in foam cushions Raymour and Flanigan "Bought a beautiful set for our den that will be 2 years old the end of June. Called back in March and had to wait 3 weeks for tech to..." Read more Travel Advantage Network - Horrible Vacation!!! Travel Advantage Network "Please do not give your money to this company! We just got back from our vacation in Ocean City, Maryland. The condo was filthy. I wore shoes the whole week..." Read more Best Choice Products - ***, ***, ***!!!! Best Choice Products "I bought my son the ride on jeep for his first birthday and EVERYTHING was great for the first two weeks then the charger quit charging. I tried numerous times..." Read more