Gate1travel - Iceland Trip, Robert and Susanne Haug, Feb 10-15 Overview 2016
We were quite disappointed with our guide, Asgeir.He did not bother to wait 5 minutes for my husband while he went to the restroom.
Asgeir knew Bob was going on the eve look for the Northern Lights as it wasn't available for viewing the eve before!!! Bob had brought all the heavy camera equipment thus did not have the opportunity to observe the lights the night Asgeir left without him. Myself, on the otherhand, had to hold on to one of the tourists, Dr. Thomas as he slipped at least 4 times while trying to view the waterfalls.
Several tourists did fall, including myself at various locations. Asgeir didn't even bother to try and get us spikes for our shoes. We totally enjoyed our time with Armann. He was excellent and cared for all of our needs and safety.
He went out of his way for us to observe the Aurora Borealis.At most, 3 full days were wasted.
This person wrote the review because of bad quality at Gate1travel. Reviewer claimed that he or she lost $2200 and wants Gate1travel to issue a full refund.
The most disappointing in user's experience was guide service due to safety concerns, tours golden circle, no northern lights tour and first night no lights. Author liked the most armann was excellent. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.