Dubai, Dubai
1.9K views 3 comments
Not resolved

Will never travel with Gate 1 ever again, due to their customer service & relationship with travel insurance partner (Travelex/Transamerica). I will preface by stating that I have taken 6 tours with Gate 1 and referred 4-5 others to them. I am now committed to warning others.

I took a trip with them last year and my mom/travel companion suffered a major stroke during the flight in route. I was stuck in a foreign country for 3 weeks, while she was in a coma from that incident.

When I submitted my claim for travel insurance reimbursement, Gate 1 told the travel insurance that I should only receive $299.25 reimbursement on this trip, even though I had originally paid $2000 for the entire trip. I am still stunned. The cost of the trip insurance itself was $169, so basically, the insurance was a waste of money. It didn't protect me at all.

Also, when I was abroad and needed help postponing my return flight, Gate 1 customer service never responded to me. They hung me out to dry during the entire experience and I hope this message serves others as a warning that this is NOT the tour operator you want to travel with. If you have an emergency during your trip, you cannot rely on Gate 1 to step up with good customer service in your hour of need. Once they make their profit, they are done with you. In contract, my mom's travel insurance through TravelGuard actually reimbursed her the full amount--$2,000 plus all of her medical expenses. I know which company I will be buying travel insurance from next time.

Review about: Gate1Travel Travel Protection Plan.

Review #807019 is a subjective opinion of a user.

Number of Destinations
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $2000
Preferred solution Full refund

Had an Experience with Gate1travel?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
West Chester, Pennsylvania, United States #1203797

Shouldn't you be mad at the insurance company?

I know I had a cruise "covered" by Travelexinsurance..

A policy I bought from thier website, and fought for months...

And got nothing.My cruise was booked directly with the cruise line, I don't blame them because the Insurance didn't pay.


I have always been warned that buying travel insurance through the travel company protects the company not you. I always buy my insurance separately. Try for good competitive rates from many companies.


Please understand that the travel insurance company is operated independently from Gate 1. Should you feel that your claim was not fully answered, however, we would recommend that you follow up with the provider directly.

You May Also Like

Airbnb Nightmare Review Airbnb "Very disappointed by airbnb's customer service in helping find a resolution for the cancellation of a recent booking. Although I provided strong rationale for booking cancellation including misrepresentation of property..." Read more Gate1travel - 15 Day India with Rathambore Gate1travel "I'm sorry you had such a terrible experience. We did the same tour in January 2016 and it was fantastic. Our guide was wonderful and everyone gave him extra big..." Read more Viator - First-time Indoor Skydiving Experience In Dubai Event Ticket Review Viator "I did booking for IFLYy in dubai via viator on 21 april 2౦17 and was asked to pay 47£.On clicking yes i was told that booking confirmed but when i..." Read more Hi, Wards here! We just finished our vacation in Acapulco, booked with BookVIP! We thought is was too good to be true, thought it was a scam, but we were wrong! Bookvip "The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their..." Read more Asurion - Home Depot appliance Extended Warranty is a scam Asurion " Today is June 23, 2017. I've been without a refrigerator since May 8. They keep sending different repair companies out here because they don't like the report of "it..." Read more Case Boss - Case-Boss seems like a fraudulent company Case Boss "I purchased a case for my iphone 7 in many months ago, but have not received the item yet. Every time I try and contact Case-Boss they send the same..." Read more Maytag - NEVER IN LIFE AGAIN!!! Maytag "We recently purchased a home and bought the Maytag MSB26C6MDM Side-by-Side Refrigerator in October($1000). We moved into our new home in January and the merchandise was unboxed on 1/1/2017. Within..." Read more GoodOrient - Good Customer service ~~~!!! GoodOrient "Dear Chris, Today my seals arrived. The Fedex was the best option. With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words..." Read more