Product: Gate1travel Vacation Package Booking Clear all filters (0 of 14 reviews match)
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They cancelled an international trip at the last minute because they claim that there were not enough participants.In other words, they could not make enough money on that particular trip. Instead of keeping their commitment to those that had paid for the trip and made...
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Anonymous
MrAncona311

I choose not to leave my name. Find an attorney in Philadelphia where the company is located. You may have to make a few calls.I am in the process of a lawsuit now.

Anonymous
TravelJane

Granted my trip was in 2014, but I purchased a Gate !1 Groupon trip to Morocco and the trip was wonderful! The customer service answered all my questions, and some were pretty...

1.0
Product
Gate1travel Vacation Package Booking
#1066482
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I have travel wtih Gate 1 planned.I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

2.3
Product
Gate1travel Vacation Package Booking
I liked
  • Only using becuase my group selected this agency
I didn't like
  • Poor customer service
  • Will be the last
  • Lack of problem resolution
#1173119
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Groupon sold me a vacation through Gate 1 the day before the voucher expired. I called when I could (the next day) but the lady working at Gate 1 said I now have to get a refund through Groupon and that if I wanted to switch to another vacation, she's unable to. As the...
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Gate1Travel
Gate1Travel

Hello, It is difficult to speak to the specifics of what occurred without more information. While we want to sell you the vacation you want, the Groupon vouchers are sold for ...

1.8
Product
Gate1travel Vacation Package Booking
#1338219
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I'm sure you'll be just fine if you don't have any issues, but god forbid any issues come up- THIS COMPANY IS WORRIED ABOUT ONE THING AND ONE THING ONLY- AND IT'S NOT YOU! My best friend and I booked a trip to Greece through Groupon with Gate 1 Travel. I scheduled the...
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Gate1Travel
Gate1Travel

We are sorry to hear of your unhappiness with the service provided by our staff. We do understand that a supervisor was in communication with you prior to your departure to ad...

jcondino
j***dino

We had NOTHING BUT TROUBLE with this company, I would give them a "0" rating if I could. Wish I would have read the reviews being using this company. TIP to anyone reading thi...

1.0
Product
Gate1travel Vacation Package Booking
#1040500
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Booked a trip to Morroco.The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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Gate1Travel
Gate1Travel

Hello,We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we...

2.6
Product
Gate1travel Vacation Package Booking
#1104665
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Booked a trip with Gate 1 to Iceland January 2, 2017 paid $1300 as a down payment and purchased insurance in the event that the trip needs to be canceled.Tried to cancel the trip today November 31, 2016 ( several months in advance) and was told that the deposit of...
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Anonymous
Anonymous

Perplexing is that November 31 doesn't exist and I am reading this complaint on November 14th.I question the truthfulness of this writer's complaint.

Anonymous
Anonymous

Do you live in the future? Today is 11/5/16.. fake review

Product
Gate1travel Vacation Package Booking
#946762
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I booked a special package to Bangkok and input the dates I wanted to depart and return. The package showed available and I paid it in full. Additionally, I then purchased the connecting airfare separately in order to connect to Los Angeles. A day later I received a...
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Anonymous
Anonymous

Hello, did you get any new information about this trip? I was thinking about booking with them.

Gate1Travel
Gate1Travel

We do sincerely apologize for the lapse in service you received. We do understand that a manager from our reservations department has reached out to you in order to address yo...

2.8
Product
Gate1travel Vacation Package Booking
#827199
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On Jan.28, 2017 I attended the above captioned show at the J. Javitz Center. I was alerted by email that your company would be there, and if I stop by, I will be entered into a raffle. Your "hosts" were so friendly, and informative, and they made sure that my badge was...
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Product
Gate1travel Vacation Package Booking
#1005984
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Booked a trip with Gate1 travel for Thailand. We paid them for our trip and paid delta for our connecting flights to get to the airport Gate1 books from. Gate1 told us they didn't book our flights and now the rates went up 1500 dollars which puts my family out of our...
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Anonymous
Kc2016

My name is Kennedy Christiansen and I would like to revolk my previous comment and review, as it was spoken too soon. I would also like to give a special thank you to Karen f...

5.0
Product
Gate1travel Vacation Package Booking
#942513
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My wife and I have scheduled a two week trip to France this October 2016 with Gate1 travel. We were very satisfied with the trip and sent the company a $400 no refund deposit. Because of the recent terrorist activity in France we decided to postpone for now our...
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Anonymous
Anonymous

Buy trip insurance. That's what it is for. The tour company has to reserves hotels rooms, restaurants, guides, and so on. They've already spent the money you sent them.

Anonymous
Anonymous

As a former travel agent, I'll say that many travel companies will treat your request the same way. With the tragic happenings of Sept 11, we had the majority of our booked c...

Product
Gate1travel Vacation Package Booking
#889133
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