Update by user May 18, 2019

Someone wrote that I was getting a refund for my stay at the Park hotel never received anything. Gate1 notified me that no one was aware of my situation I said it was our last night and we left at 1am. They said the hotel checked and there was no evidence of bed bugs

Original review posted by user Apr 18, 2019

We...
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2 comments
Anonymous
#1686245

As of May 14th I have not received a refund. Please advise

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ID
#1517288 Review #1517288 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Pros
  • Our tour guide was excellent
Cons
  • Did not like some of the hotels not centrally located
1.6
Details
TO PROSPECTIVE GATE1 TRAVEL CLIENTS: Herewith is a lengthy review of our (my wife and I) last September’s (2018) Gate 1 travel package experience. This review has taken a long time to generate because of the dispute that ensued between Gate1 and usI. First, let me say...
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2 comments
Anonymous
#1663440

I agree with the other comment. I would never drive in a foreign country, at my younger age.

Gate 1 has no control over the flights. The price is always higher if you change the departing city. I have been on 16 Gate 1 trips, so I kind of know what I am talking about. The only issue I think that is legitimate is the cancellation of your car rental reservation.

However, there seems to be something missing from your story. It doesn't make sense and details don't add up. As retired doctors, why didn't you dispute the $100 on your credit card.

Certainly, you know you could do this? Again, details don't add up.

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ID
#1492559 Review #1492559 is a subjective opinion of poster.
Location
Santo Domingo, Distrito Nacional (Santo Domingo)
Service
Gate1travel Vacation Package
Cons
  • Read my review
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
My family and I just returned last week.I want to praise Gate 1 for how smoothly our trip went for the most part. Hotels were very accommodating for the most part. We spoiled Americans do usually use our washcloths which were not provided, but I had taken some. Staff...
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ID
#1002066 Review #1002066 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Good quality
3.8
Details
My daughter and I took a trip to Italy using Gate1 for our travel agent. Our trip took us from Rome, to Florence, to Venice. Overall it was an excellent experience. All of the travel vouchers were accepted with no problems. Our shuttles to and from our hotels and...
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1 comment
Gate1Travel
#1275633

Hello,

We are glad to know that overall you had an excellent trip. We certainly regret however, if the hotel accommodations caused you any disappointment or if you had any trouble reaching us by phone. Please be assured that we will share your comments with the appropriate individuals for review for the future.

ID
#995256 Review #995256 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Cons
  • Our first hotel
Reason of review
I am happy for all of the above.
So we decided to order our next trip to Israel through Gate 1. They changed flight ticket schedule few times and they end up with tickets from Tel Aviv at 5 am which means that last night of our vacation we would not sleep Terrible planning without any concideration...
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2 comments
Anonymous
#1273901

The same thing happened to me and I'm really ticked off. I'm also looking at a couple of the hotels that they've chosen on the itinerary which I am yet to take and I'm very concerned about them due to the complaints I say on TripAdvisor

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ID
#993528 Review #993528 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Bad quality
Gate1travel - Iceland in the summer
We took power bars for lunch. Iceland is not ready for tourism, but Gate 1 did a super job. Great tour guide and driver. Gate 1 is not top of the line, but prices aren't either. We've done 2 trips w/ them..and one is coming up. I'm impressed w/ value of their...
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ID
#923935 Review #923935 is a subjective opinion of poster.
Location
Commerce City, Colorado
Service
Gate1travel Vacation Package
Reason of review
Fair pricing

Gate1travel - Two trips with Gate1 so far...they have been great!

4.8
Details
Went to Peru a couple of years ago, and most recently to Turkey. I cannot recommend them highly enough! From the moment they greet you at the airport the guides take good care of you. The trips are nicely paced with options for you to take a day to yourself or go and see something extra. In Istanbul our guide had tickets in hand and took us past huge lines of tourists waiting to get in to the Cisterns and the Hagia Sophia. The highlight of the trip was taking a hot air balloon over the beautiful Cappadocia area. We always felt safe, and the Turkish people are so warm and friendly. We were so glad for the opportunity to see this fantastic country. Our guide in Peru was also fantastic. One time he stopped the bus and we got out and helped a couple of old men thresh grain in their field by driving a team of burros. Another time we got out and helped make some adobe bricks with a husband and wife. Those extra touches make the trip memorable and not some sort of canned experience that everyone else has. My only regrets for both of these trips is that I wish I would have chosen itineraries that were longer than 10-13 days. Gate1 will make you fall in love with any country that you choose to visit!
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ID
#890278 Review #890278 is a subjective opinion of poster.
Location
San Marcos, California
Service
Gate1travel Vacation Package
Reason of review
Good quality
They get too many people in everything and jam people in to get more for their money and screw the travelers over. When I emailed them and told them I wasn't happy with their services they didn't do anything at all or offered us anything so we got screwed over our Dubai...
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4 comments
Henleigh
#1226269

I had book all of the services for my trip to Dubai through TLT Limo (hotel,tours,guide, car) and have a great experience with them. The staff is very proffesional, trusted, respectful and very kind.

I highly recommend everyone :) as they take care of every detail.

p.s. beside the good service, they have the best rates and very affordable

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ID
#886285 Review #886285 is a subjective opinion of poster.
Location
Dubai, Dubai
Service
Gate1travel Vacation Package
Reason of review
Poor customer service
Loss
$2000
Our daughter got vacation package for us from Gate1travel.Let me tell you it was nightmare.Rental car place Maggiore charge insurance again even that was included in package and they rent GPS which was not working and took us total different direction.Driving to Hotel...
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1 comment
Gate1Travel
#1188067

In regards to your car rental, please know that we always do our best to advocate on our clients behalf with our suppliers. Regrettably we are not able to make decisions on behalf of our suppliers. That said, please know that we have made the appropriate departments aware of your concerns.

ID
#885379 Review #885379 is a subjective opinion of poster.
Location
Frackville, Pennsylvania
Service
Gate1travel Vacation Package
Reason of review
Bad quality

Gate1travel Reviews

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Gate1travel reviews

Gate1travel - Nice trips with Gate 1 Travel, but consistent problems!

2.5
Details
I have done two trips with Gate 1. On the first one, to Myanmar/Burma, we were allegedly in Mandalay for 'two days and nights'. The truth of the matter was that we arrived late one evening, with just enough time to have a quick dinner and go to bed ASAP, as our wake up call the next day was at 5:30am!!! Then it was on to the bus and we toured ALL DAY up until 8pm!!! We did have a lunch break for a very mediocre lunch. Then back on the bus and returned to the hotel for a late dinner (again)! We again had to go to bed early for a 5am wake up call to make the plane to go to the Bagan Plains. Now I don't know about you, but only one day for seeing all the sights of Mandalay was not sufficient!!! It is a magnificent city and one day did not do it justice at all. So, despite a few misgivings, I did another trip with Gate 1 to India. We had exactly the same problem with 'alleged two nights and days' in New Delhi. Again, it was a 7am to 9pm day trying to squeeze in as many sights as we could, because we had to go to the airport early AM for a flight! Needless to say, one day in New Delhi is not enough time to do it justice! And, in this case, we didn't even get lunch! Our group was exhausted and not very happy!! To add insult to injury, we had four full days in Varanasi. We could have done Varanasi in two days - easily! So we had five trips to the River Ganges... way too much! What a pity Gate 1 doesn't seem to know how long to book in each area.
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ID
#831891 Review #831891 is a subjective opinion of poster.
Location
Santa Barbara, California
Service
Gate1travel Vacation Package
Reason of review
consistent poor planning
Preferred solution
Let the company propose a solution

Gate1travel Vacation Package Review from Two Rivers, Wisconsin

Repeat customer here. We had a FABULOUS 10 day tour. As always, we had a great Gate1 tour manager/guide who saw to our every need and supplied an incredible amount of useful information for committed sightseers like us. Our guide's detailed familiarity with his home country and the ease with which he communicated about it in clear, relaxed and easily understood English was a tremendous asset. As always, the value we received for the cost of the tour was off the charts. We had 4 star accommodations, lots of included meals and optional tours were such a bargain. And let's not forget the hassle-free logistics in-country that made for yet another wonderful Gate1 experience. For first time Gate1 customers, you MUST take advantage of every "optional" tour offered. We learned that with our first tour in Peru.
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ID
#829010 Review #829010 is a subjective opinion of poster.
Location
Two Rivers, Wisconsin
Service
Gate1travel Vacation Package
Reason of review
Good quality

Gate1travel - Peru christmass 2015

I bought a package through vacation to go....when I arrived to Lima nobody was waiting for us ..emergency # did not answer called hotel they could not help...I arrived at midnight with my 2 girls ..we took A BIG RISk and had a taxi ...thank God we were not abducted I talked with the tour guide, the company claimed that this was not included ..I showed him the voucher for pick up with the date ..he told me to speak with vacation to go ..I sent the receipt to my agent but in vain...who cares you had your money Sandy sandyangel@innocent.com
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ID
#780424 Review #780424 is a subjective opinion of poster.
Location
Houston, Texas
Service
Gate1travel Vacation Package
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Gate1travel - Gate One Travel is a non customer-centric company

I took a trip booked by Gate One. I had a number of issues of which Gate One was less than helpful. First I missed my optional tour because of a missed flight booked by Gate One. My luggage was also 3 days late arriving and I had to do all the leg work myself. I was provided no refund for the tour or the missed hotel night. The staff at Gate one simply took no accountability or responsibility for any of the issues and in fact didn't even offer a measly credit. They are simply good at pointing figure and will not connect you will management. In fact you won’t even find their corporate number or email address on the web.
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3 comments
Anonymous
#994960

Did you purchase trip insurance?

Gate1Travel
#984831

We have been in contact with this client directly to review their concerns.

Anonymous
#1013854
@Gate1Travel

Gate 1 - please tell us how this was resolved. Were you totally at fault as customer said? I am about to book a trip w you and opportunity to be in the same boat as this customer is possible!?

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ID
#631863 Review #631863 is a subjective opinion of poster.
Service
Gate1travel Vacation Package
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Gate1travel - Say no to virgin vacation, Gate 1

My family and I spent our X-mas vacation with Virgin Vacations ( gate 1) to Thailand. What a mistake, I would not do it again. They missed to pick us up at the airport, and after 2/hrs of searching we had to hire taxi to go to the hotel. They didn't bother to come to airport and pick us up as they promised when we purchased our Vacation package. And that was just the beginning. We paid for five, but on my surprised more than half of our vacation we had four beds, and if we want to have another bed we had to pay for it. When I came back and complaint to Virgin Vacation ( Gate 1) They acknowledge of being fully aware of this, but chose to charge their customer for five people and give service for four. My final word, if you have to travel with Virgin Vacations ( Gate 1) which I hope you don't, because you get cheated somewhere and somehow by this company.
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4 comments
Anonymous
#895565

does not look like issue is resolved as of today. year and a half later Nov4,2014

Gate1Travel
#614806

We take our clients feedback very seriously and are working on a resolution.

Anonymous
#1130735
@Gate1Travel

Gate1 Travel will not work with you if you have problems. Even if you bought the insurance.

You will never hear back.

Once something goes wrong they are no longer friendly or responsive. As long as nothing goes wrong you will be fine, but in case something does, buy insurance through an outside reputable vendor.

Gate1Travel
#614770

The services were booked correctly and we have been in contact with the client to work to resolve their concerns.

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ID
#387699 Review #387699 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Gate1travel Vacation Package
The MS Deutschland Rhine River boat suffered from an acute infestation of the Noro virus throughout the summer of 2007. Noro causes vomiting, diarrhea, headache and muscle pain 24 to 48 hours. Gate 1 was clearly aware of the problem as they receive regular reports from...
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3 comments
Anonymous
#874486

I was on a Grand Circle River cruise last year on the Rhine. At least 12 passengers were sick for at least 3 days with what seemed like Noro, 4 of them part of our group of 10.

I know from comments made by crew members that several passengers and crew were sick on the previous cruise that terminated the day we arrived. It seems that Noro is present on many River cruise ships.

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ID
#111770 Review #111770 is a subjective opinion of poster.
Location
Sebastian, Florida
Service
Gate1travel Vacation Package