Not resolved

We booked a luxury trip to Vietnam, Cambodia and Thailand. Gate1 cancelled our trip because too few people signed up.

They offered a last minute alternative date which did not work for us. We are supposed to receive a full refund but it's now over a week and no credit has been posted to our credit card. This leaves us in the unfortunate position of having to pay the bill in full and then ending up with a huge credit on our card. Gate1 was quick to take our money but they are taking their time to make things right.

Our family has taken 3 enjoyable trips with Gate1 but this experience has changed our opinion. Gate1, you are losing a good customer.

Product or Service Mentioned: Gate1travel Tour.

Reason of review: Problems with payment.

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We sincerely regret not being able to have you travel with us. Escorted tour packages are based upon a minimum number of participants. That said,

in regards to your refund, please either contact us with your booking details for an update or you can follow up with your credit card company as their

refund policy may vary and it can take several days for the credit to be reflected depending on your billing cycle.


Contest the charge to the credit card company! You'll avoid having to pay until the dispute is resolved (or the credit is issued.) Meanwhile, call Gate 1 every day.

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