Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability

I am feeling incredibly concerned about the trip I booked with Gate1.After booking a Groupon I called in to complete yhe reservation flying out of an alternate city.

Within 13 hours of speaking to them when I called back because I was told I needed my passport the price had risen 40% for my departure city. I was given the whole "travel prices change within minutes." Absolutely garbage. Then after finally booking the flight and the additional tours I wanted, I hung up and waited for an email with either a confirmation or an itinerary, it's been well over a week and said email has yet to arrive. I've spoken to three different reps and each one lies and tells me my email is incorrect in the system, yet somehow I've managed to get 3 different ads from them in the meantime.

After contacting someone through email I have yet to hear back and it's been over 48 hours. God help anyone who needs emergency assistance.

Thankfully my trip isn't until March, but this certainly does not inspire confidence.I'm planning on reaching out to them one more time, after that I will be pursuing the complaint process through both Groupon and my credit card provider because I'm beginning yo feel scammed by this atrocious customer service.

Review about: Gate1travel Tour Booking.

Reason of review: Pricing issue.

Had an Experience with Gate1travel?

Write a review


Terms of Service
Post Comment
Fort Washington, Pennsylvania, United States #1277350


Unfortunately, airline prices do constantly fluctuate and are beyond Gate 1’s control as we do not own or operate the airlines.However, we regret if this was not explained more clearly as well as any lapse in service.

It is never our goal for a client to feel concerned about their booking.

It does seem that you have been in contact to address these issues.Please don’t hesitate to contact us should you have any other questions.

Toronto, Ontario, Canada #1275513

I was going to book this as well through Groupon but now I will do my own thing. Thanks

You May Also Like

Gate1travel - Greece trip and the CRoatia trip were great Gate1travel "I have taken two trips with Gate1 and they were both well planned and whereas described. The guides were knowledgeable and the food was ok. We do not book additional..." Read more Gate1travel - Fantastic travel guide - super Nicoletta! Gate1travel "We had the pleasure of having Ms. Nicoletta as our guide. Ms. Nicoletta, to say the least, was the most wonderful, well-organized and knowledgeable in all of her undertakings. I..." Read more Travel Advantage Network - HORRIBLE Travel Advantage Network "Third time using it in 12 years.Im at Myrtle Beach Resorts Five Seasons and it is DREADFUL.So upset. Ive called over 10 times & TAN..." Read more Gate1travel - 11 Day Affordable China with 4 Day Yangtze River Cruise Gate1travel "After landing in Beijing we met our tour guide Frank Wang and 11 days he took care of us. Frank is knowledgeable and organized, he gave us lots of information..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Once again  Gasbike got me!!  my own fault for expecting anything different Gasbike "ordered a motor.. did not leave their place for 3 DAYS! took 10 days to get to me... AND they put a direct signature clause on the package !! nobody..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more