Product: Gate1travel Tour Booking Clear all filters (15 of 15 reviews match)
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I booked a trip Months ahead in advance that I thought was inclusive of everything for the price but apparently wasn't due to lack of info from the advertising.Called them to rebook to a different trip just to avoid 35% of the original payment already made. They said...
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Gate1Travel
Gate1Travel

Hello,We are sorry to hear you are having any issues with a refund. We would certainly like to look into this on your behalf, however your comments do not provide enough infor...

Product
Gate1travel Tour Booking
#1058347
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Had the terrible experience with Gate 1 Travel.The worst travel company of my lifetime led by Dani Mosher Pipany as a president , Beth Feleger as supervisor .. others... They do not care about people. The king in this company is money. I should read this review before...
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jcondino
j***dino

we experienced significant problems with this company too, their customer service is terrible, they do not help you when you run into problems, they just want your money, then...

2.3
Product
Gate1travel Tour Booking
I didn't like
  • Stiff 35 50 penalty 2 and a half month before departure
#1039764
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I booked a trip to Paris through Gate1 and I specifically selected a hotel and paid more for the location. Gate1 told us a month before and said they cannot accommodate that hotel and put us somewhere else that is further away from central. I called back and said no I...
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Gate1Travel
Gate1Travel

Hello,First of all, we sincerely regret any disappointment caused by the hotel being unavailable. Please understand, on occasion we are unable to find availability with the su...

1.1
Product
Gate1travel Tour Booking
I didn't like
  • Did not promise services as paid for
#1017841
Reply to reviews
I am feeling incredibly concerned about the trip I booked with Gate1.After booking a Groupon I called in to complete yhe reservation flying out of an alternate city. Within 13 hours of speaking to them when I called back because I was told I needed my passport the...
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Gate1Travel
Gate1Travel

Hello,Unfortunately, airline prices do constantly fluctuate and are beyond Gate 1’s control as we do not own or operate the airlines. However, we regret if this was not explai...

Anonymous
Traveller

I was going to book this as well through Groupon but now I will do my own thing. Thanks

1.7
Product
Gate1travel Tour Booking
#994167
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Please find below reference to the tour and customer itinerary that I am discussing below.I had a great time at the Galapagos. However, I wanted to bring to your attention a fact that I found to be deceptive by Gate 1 Travel. You tried to book the Horizon deck for us...
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Roscoe2017
Roscoe2017

That could have been true, as blocks are sold to agencies not all rooms would be available to them, only the block that was sold to them. They same is true of airline tickets....

Product
Gate1travel Tour Booking
#984361
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Will never book with Gate 1 again they took my money and cancelled my trip never again run do not book with these
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Anonymous
Traveling Pat

That is a ridiculous and ignorant statement. I have traveled with Gate 1 on 5 trips. I have had excellent customer service and fabulous trips. I have traveled with people wh...

1.0
Product
Gate1travel Tour Booking
#957582
Reply to reviews
A prime example was my latest booking to Russia and the Baltics, the website indicated the price for the trip on my particular date was 3249.00. However, when my reservation was made over the telephone with a Gate 1 Travel CSR it ended up being 3449.00. After...
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Anonymous
Anonymous

There seems to be a trend with this company, false pricing and unprofessional treatment from there customer service representatives. Make sure you read their sub-par BETTER BU...

Gate1Travel
Gate1Travel

We certainly appreciate your continued business and regret if you experienced any lapse in service when contacting us with your concerns. In regards to the pricing, please und...

1.8
Product
Gate1travel Tour Booking
I liked
  • Website
I didn't like
  • Threatening
  • Misleading sales
  • Customer service
#936809
Reply to reviews
We booked our unescorted trip to Bangkok several months ago.We just received an email that our return flight had been rescheduled to 5:00 AM, with a several hour layover in the next leg of our journey. We called Gate1, and rescheduled our flight to a more convenient...
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Anonymous
Anonymous

I'm having issues with the flight as well. My husband is Greek and we were planning on using them to go to Greece next year but now that I know they can switch your flight sc...

Gate1Travel
Gate1Travel

We certainly do regret any inconvenience caused by the airline schedule change. Please understand as Gate 1 Travel does not own or operate the airlines, schedules changes and...

Product
Gate1travel Tour Booking
#914152
Reply to reviews
We booked a tour to Israel and the agent we spoke with put us on a flight with a stop with a layover and told us we would have to pay extra because we were leaving from Newark instead of JFK. We later learned that there is a direct flight from Newark that would have...
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Anonymous
Anonymous

I'm not surprised. I think Gate 1 is just awful after my experience with them.

Gate1Travel
Gate1Travel

We are sorry to hear of your disappointment with the flight option presented at the time of booking. What was selected may have been the most cost effective or it could have ...

Product
Gate1travel Tour Booking
#910005
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I booked a tour to Italy for myself and my friend. Worked with the booking agent for a long time to find good flights for our trip. I then received notification from Gate 1 that I would have to change my return trip because of a schedule change made by the airline. ...
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5.0
Product
Gate1travel Tour Booking
#897392
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