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Verified Reviewer
1.0
Details
Our trip in January 2020 to Myanmar did have many issues and bad experiences. After return we did contact Gate1 multiple times on the phone and e mails.No solution and respond.Be avare that Gate1 will not help you with any issue or problems after they get your...
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3 comments
Gate1Travel
#1825684

We are currently reviewing your claim. Upon review it appears that the agent has responded to your emails in a timely manner.

Sometimes, these matters can take time as we must contact various suppliers in order to fully investigate. We appreciate your continued patience and will reach out to you once we have more details.

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ID
#1790740 Review #1790740 is a subjective opinion of poster.
Service
Gate1travel Tour
Preferred solution
Price reduction
1.0
Details
Gate1travel - Terrible service .. beware
Gate1travel - Terrible service .. beware
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp. They told me no military was not a good enough reason, that I’d have to cancel and they’d keep...
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7 comments
Orvilla
#1806801

Next time use ACIS. They truly stand behind their product. And yes they are more money but then agaibn you do get what you pay for!

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ID
#1671482 Review #1671482 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Cheap vacations
Cons
  • Blame their vendors and customers
  • Lack of customer service care
  • Refuse to offer options when you need to make a change
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
Tags
  • Terrible Service
  • Mot Military Family Friendly
1.0
Details
Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm. After dinner, upon returning to the room,...
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3 comments
Anonymous
#1761338

Why wouldn't you have contacted the emergency travel number in your travel documents?

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ID
#1640916 Review #1640916 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Every customer service action they take
  • Customer service problem resoulution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Tags
  • Gate 1 Customer Service
1.0
Details

Update by user Aug 07, 2019

We booked a trip with Gate1 Travel so that we could visit our son who has been stationed in Asia for service in the US Navy. We paid a deposit for him in good faith, believing per his current orders that he would still be stationed there, but he was just sent back to...

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2 comments
Gate1Travel
#1731988

Upon review of your records it appears that our staff was able to offer assistance with a copy of your son's orders.

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ID
#1616306 Review #1616306 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
Loss
$300
Preferred solution
allow me to be credited for his deposit. I am paying in full for our portion of the trip.
travelled to the former Yugoslavia for an abortion of a trip. People traveling were a mixture of stupid, rude or crude. Personal effects of minimal value vanished during brief trips on the bus. The local restaurants were a mixture of poor food or improper hygiene....
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2 comments
Anonymous
#1703198

We will be going on our 7th Gate1 trip in August. They all have been sensational.

We will, as always, review all documents...as directed.

We will expect....the same excellent service that Gate1 always provides. lrjcicero2 Plymouth, Ma

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ID
#1525752 Review #1525752 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
3.3
Details
Gate one cheaped our Phillps Island Penguin tour and put 5 of us on a tour with another group. Problem: bus was extremely uncomfortable Seats as hard as a rock. No leg room. I’m 5’3” and my legs hit the back of the seat. Bus had terrible suspension bounced all over....
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1 comment
Gate1Travel
#1676978

Hello, We do regret if your tour was not up to your expectations or if you felt the bus was not suitable. We do take our clients feedback very seriously and appreciate you taking the time to share your feedback.

ID
#1517679 Review #1517679 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality
1.4
Details
BEWARE! I booked a tour for a twin room, as my roommate was someone I met through a travel group and did not know well. We got to a hotel and went into the room with ONE BED. Unacceptable. The tour leader could not do anything about it. I ended up having to sleep on...
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1 comment
Gate1Travel
#1501089

Hello,We do regret your disappointment with the accommodations. We do indicate the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. As for your beds, we do make requests on clients behalf and although typically two twin beds are provided, in the end room assignments are done by the hotel and based on their availability.

ID
#1275216 Review #1275216 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Excuses
Reason of review
Poor customer service
Loss
$300
1.3
Details
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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2 comments
Anonymous
#1468015

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not to list my actual information in a Facebook account.

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ID
#1230823 Review #1230823 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Unreliable company
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no way to intake just air...leaving a window open was not an option since you could climb over the balcony. I had...
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1 comment
Gate1Travel
#1450903

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. We will certainly share your suggestions about Athens with the appropriate individuals.

ID
#1207082 Review #1207082 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service

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3.6
Details
The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy the sights. I was very disappointed in the trip and I...
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1 comment
Gate1Travel
#1419692

Hello,

We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see and experience as much of the local culture as possible in the short amount of time. Naturally, if we can be of any assistance, please don’t hesitate to contact us.

ID
#1159433 Review #1159433 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Bad quality