Gate1travel - Flight Booking Review
I haven't even went on the trip yet & i am already disgusted.I'm not sure why the customer service is lacking, but it needs to be addressed.
I don't want or expect a "cheerleader " on the phone when i call, but the 4 (yes 4) people that i spoke with were dry, dissmisive, rude & argumentative. If you are sitting in a comfortable chair in a climate controlled environment answering calls why are you upset? These calls can't be recorded or graded. One representative spoke to me as if i was remedial after i asked a simple question about the flight.
I dont even want to think about how they speak to customers with language barriers or speech impediments. Dont blame the customers or me because i stayed in school, earned 2 degrees and you chose to make a career at a call center! I have several people interested in booking but after the experience i had i plan on telling them to avoid Gate 1 Travel. Also, no need for your generic response Gate 1.
Please focus your energy on hiring more qualified educated employees.Your brand and first impressions are everything....you all failed miserably.
Review about: Gate1travel Flight Booking.
Reason of review: Poor customer service.