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1.0
Details
Booked 3 tickets KL to Rome through China. The day before of my departure i received an email changing the stay over in china for more than 24 hours, initial stay over was only 3 hours. If in transit a tourist can't stay for more than 24 hours in china from certain...
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1 comment
Kit
#1625628

Hello, We are sorry to hear of the issues you experienced with the flights you purchased however it does not appear that you purchased your tickets through our company. We are Gate 1 Travel, a U.S.

based tour operator. It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with.

Review
#1439518 Review #1439518 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Cons
  • Change without notice and lack of accountability
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Malaysia Gate1 my Irresponsible
1.0
Details
Never traveling with them again.I have done multiple trips with them, but the last one left such a bad taste in my month, I refuse to go with them again and highly advise others not to book with them. I booked a trip with them that included flights using their website....
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1 comment
Kit
#1392822

Hello,

Please know, when making a reservation online, our system will automatically populate the travel dates. In most cases, dates can be adjusted but this would need to be done by the individual manually.

In this case, we do see that we contacted you after noticing the dates were altered online.

At that time you had to agree to make the change and accept the fees. We are sorry if there was any misunderstanding.

Review
#1107635 Review #1107635 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Reason of review
Pricing issue
1.0
Details
I haven't even went on the trip yet & i am already disgusted.I'm not sure why the customer service is lacking, but it needs to be addressed. I don't want or expect a "cheerleader " on the phone when i call, but the 4 (yes 4) people that i spoke with were dry,...
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4 comments
Anonymous
#1310423

No one STARTS work with an attitude. Its ONLY during the day while having to explain 50-60 times the SAME QUESTIONS and dealing with the ATTITUDES of the people calling in that someone gets in a bad mood.

Its a simple matter of you get what YOU give. Were YOU nice and polite? No, probably not. Or you were asking questions OUTSIDE the knowledge of the person YOU are dealing with and EXPECTING a answer.

Thats like having that annoying 4 year old child constantly asking "why?" and them throwing a tantrum when they dont get the answer they want. Perhaps YOU should look at YOUR phone etiquette as to the reason FOUR different people had the EXACT same responses to YOU. Hey Thurston Howell just because they didnt have someone pay for their schooling doesnt mean they are NOT educated. YOU show YOUR AFFLUENCE by making a comment such as that.

YOU PERSONALLY have NO IDEA what the other person on the other side of the phone has done in their life and its REALLY *** of YOU to make such ASSUMPTIONS. For all YOU KNOW they might actually have MORE degrees then YOU and just cant find work in their field.

But YOU know best and YOU KNOW everything and how dare anyone question how YOU speak to someone else on the phone. Do us all a favor and just go away.

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Review
#1015683 Review #1015683 is a subjective opinion of poster.
Service
Gate1travel Flight Booking
Reason of review
Poor customer service

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Phone:
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