Product: Gate1travel Customer Care Clear all filters (0 of 32 reviews match)
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I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them.Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
W Luebs

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

1.3
Product
Gate1travel Customer Care
I didn't like
  • Arrogant customer service rep
#1168014
Reply to reviews
Three years after purchasing a trip to Peru through GROUPON, I have never taken the trip and never received a credit or refund. I saved for 4 years to be able to take this "bucket list trip" with a friend. After purchasing the GROUPON, the trip was scheduled through...
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Gate1Travel
Gate1Travel

Hello, While we want to sell you the vacation you want, the Groupon vouchers are sold for a specific product with specific departures dates that may vary in price. For this re...

1.0
Product
Gate1travel Customer Care
I didn't like
  • Customer service unwilling to offer options or be reasonable
  • Repeated refusal to make things right
  • Unprofessional treatment i received
#1363617
Reply to reviews
There is no logic at all. I requested to speak to someone else from her team, then Caitlin S - as "Vice President" replied my email was in same manner.. In summary, Gate1travel trains their post travel customer service employees the way like this? Greeting as "what do...
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Gate1Travel
Gate1Travel

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review a...

2.9
Product
Gate1travel Customer Care
I liked
  • Website
I didn't like
  • Post travel customer service
#1265293
Reply to reviews
When Gate1 induces you to book early by stating that prices will go up by $400 after a June 15 deadline, it is completely bogus.In my case, I booked in May just to discover 6 weeks later that prices had gone DOWN, not up. Their customer service is dreadful with people...
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Gate1Travel
Gate1Travel

Hello,We regret if you felt there was a lapse in service when contacting us with your concerns. Please understand that Gate 1 is an intermediary between our various travel sup...

1.8
Product
Gate1travel Customer Care
I didn't like
  • Very deceptive sales practices
#1084465
Reply to reviews
What a nightmare!This company must be run out of someone's basement. Emails, which are promised a response in 24 hours, are never replied to. If you call the customer service line, you are on hold for a minimum of 30 minutes before anyone answers. The person who did...
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jcondino
j***dino

I've also experienced several times where no one ever replied to our e-mails, I always called after growing impatient waiting. Nothing good to say about the many negative expe...

Anonymous
anonymous

That's odd. i have a trip scheduled with them and any question I have emailed to them has been answered within a few hours. After I had a few questions, I got a call from th...

1.0
Product
Gate1travel Customer Care
I didn't like
  • Did not provide fee information before booking
  • Unhelpful
  • Useless customer service
#1028870
Reply to reviews
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours.I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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Anonymous
R. Little

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out ...

Gate1Travel
Gate1Travel

Hello,We do regret for any disappointment caused. Unfortunately, escorted programs outside of the US are unable to accommodate wheelchairs and scooters. Please keep in mind es...

3.6
Product
Gate1travel Customer Care
I liked
  • Our tour guide neiri
I didn't like
  • That you did not let me bring my wheelchir
#1165405
Reply to reviews
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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4.0
Product
Gate1travel Customer Care
#1165257
Reply to reviews
Don't trust this company.I bought a ticket with a parking place near Schiphol Amsterdam. The parking was closed so I had to buy an expensive place elsewhere. I send different emails to them last month but did not get any reply. As soon as they have the money they are...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you have not received a reply or if you felt like you experienced any lapse in service when contacting us with your concerns. We are also sorry...

1.0
Product
Gate1travel Customer Care
I didn't like
  • Unreliable company
#1049609
Reply to reviews
On June 14, 2017 at around 11:30am, AZ time, I contacted Gate1 travel concerning the 11 day Affordable China with 4 Yangtze River cruise (LA) special.I talked to Edward (number for agent provided upon request). I inquired if I could pay the whole price of this tour...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize for any lapse in service when contacting us with your questions. Please know that we have reviewed and shared the concerns you have outlined with ...

Anonymous
Anonymous

When in doubt and not getting an answer you want than ask for a supervisor. But they are human too. The CSR (customer service representative) will go the extra mile for the cu...

3.7
Product
Gate1travel Customer Care
#1061003
Reply to reviews
on june 19 i contacted the agency to ask about the israel trip.cindy answered the phone. i asked told her that i was interested in the trip and was wondering if she was aware of any sharing a room with someone else who was traveling alone to avoid the cost to travel...
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Gate1Travel
Gate1Travel

Hello,Although we do not have a program to match fellow travelers as roommates, we sincerely apologize for any lapse in service when contacting us with your questions. We will...

Product
Gate1travel Customer Care
#1063230
Reply to reviews