1.0
Details
Booked a deal with hotel, bf and air to Prague for 4 persons. With the best intentions my credit card was given and charged for the full amount. I happened to call Gate 1 travel to ask them a question about the hotel and was told by the rep that there was a computer...
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2 comments
Gate1Travel
#1352952

Hello,

We regret if you felt there was a lapse in service when contacting us with your concerns and trying to resolve your issue. Please accept our sincere apologies for any inconvenience this may have caused, however as a tour operator we are unable to make a flight only reservation and the hotel you were interested in was not available for those dates.

Nevertheless, we will certainly review how this is handled in the future. Naturally, if were still able to be of assistance, please dont hesitate to contact us.

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ID
#1072226 Review #1072226 is a subjective opinion of poster.
Service
Gate1travel 7 Day Prague Value Vacation Package
Cons
  • Did not honor the deal they gave me
Reason of review
Poor customer service
Preferred solution
Honor my reservation

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