I scheduled a trip to Kenya the 23rd of December from March. The timing of the trip is more expensive, I get it its right before Christmas. But they canceled the trip, the 4th of October. When they offered to reschedule the trip, they offered a $3125 trip for what I...
View full review
1 comment
Gate1Travel
#1392797

Hello,

Naturally we never want to cancel a tour. However, in the rare instance we do so, we try to offer a departure that we can guarantee.

Upon review of records, it appears that you reviewed a departure on our website separate from what was offered. We do regret any misunderstanding and see that a request for a full refund has been sent to our Accounting Department.

ID
#1110397 Review #1110397 is a subjective opinion of poster.
Service
Gate1travel 7 Day Essential Kenya Tour Booking
Reason of review
Overcharge
Loss
$1000
Preferred solution
Full refund

Gate1travel Reviews

  1. 55 reviews
  2. 30 reviews
  3. 25 reviews
  4. 29 reviews
  5. 42 reviews
Gate1travel reviews