Days later after having been in Russia, and Estonia, I arrived at the Radisson Blu Hotel Riga, Latvia. The hotel was fine. MY ROOM WAS BAD. It was warm and stuffy and it smelled. When I complained finally someone came and said the air conditioning did not work...
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1 comment
Gate1Travel
#1513638

Hello,Upon review, it appears this was a last minute cancellation. Unfortunately, airlines do not always notify us in advance. Of course, we regret any inconvenience with the flight or hotel air conditioning.We hope the rest of your trip was enjoyable.

ID
#1293327 Review #1293327 is a subjective opinion of poster.
Service
Gate1Travel 15 Day Russia And Baltics Tour
Reason of review
Bad quality

Gate1travel - Horrible Company with horrible ethics

1.7
Details
I've been a long time customer of Gate 1 Travel for many years, I've gone on over 10 tours with them over the last 5 years. But there's something different about the company that has happened within the last year or so. It seems to be more concentrated on profits and less on the enjoyment and personal safety of the customer. A prime example was my latest booking to Russia and the Baltics, the website indicated the price for the trip on my particular date was 3249.00. However, when my reservation was made over the telephone with a Gate 1 Travel CSR it ended up being 3449.00. After realizing the error, I tried to correct the problem directly with Gate 1. The phone bank supervisor, Caroline, handled the call in a very unprofessional manner. Stating Gate 1 can charge any price it wants and if I authorized the charge on my credit card that they would leave me stranded on the road and take my deposit. Obviously not something you want to hear from a company that is responsible for you safety halfway across the world. My advice to anyone here, would be to research the destination tour fully. Gate 1 often sub-contracts out the tours to local ( and sometimes dangerous) companies just to earn a pretty penny. Save yourself the inconvenience and dangers of traveling abroad and go with a more competent and customer friendly agency. DO NOT BOOK WITH GATE 1 and feel free to contact me if you have questions as there is so much more that was bad and that the company failed to provide. Good Luck
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2 comments
Anonymous
#1256592

COLD, CALCULATING SCAM ARTISTS.

DO NOT USE GATE 1 TRAVEL.

I reported them to the Better Business Bureau for unethical business practices.

Gate1Travel
#1250953

Hello,

In regards to the pricing, please understand that costs can fluctuate for a variety of reasons. Furthermore, it seems that you were able to utilize a promotion that offered you significant savings.

That said, we certainly appreciate your continued business and regret if you experienced any lapse in service when contacting us with your concerns.

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ID
#965414 Review #965414 is a subjective opinion of poster.
Service
Gate1Travel 15 Day Russia And Baltics Tour
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Price reduction

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