Stockholm, Stockholm
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We took the 11 day Scandinavian trip. The first day was the worst to begin with. Why?

We arrived into the First Millennium Hotel in Oslo on Sunday (August 21) at 7 AM. We were told that the rooms were not ready, so please stand by. We waited, waited, waited...Didn't get our rooms until 2:00 PM. I traveled with my mom and she was exhausted with the 12 hour trip from New York to Oslo plus the 6 hour wait for our rooms.

Then above that, our tour guide, Kristina made this obnoxious horns noise to get our attention for straight 10 days. She thinks she is doing the best job, sorry not really! Constantly moving from destination to the next with no time to truly experience any one place except for Bergen where we had two nights. We had a half day in our only place in Sweden and we got there 3 hours before everything was closed.

I must say the driver, Erik from Schaus was awesome. All in all, do not recommend unless you want a poorly planned trip.

Product or Service Mentioned: Gate1travel 11 Day Classic Scandinavia Tour.

Reason of review: Poor customer service.

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Although we indicate in your travel documents that check-in time is usually 4pm or later, we do regret any delay. Of course we can certainly understand your frustration and agree that having a room available immediately upon arrival, especially after a long flight, is more convenient.

However, in order to ensure a room is available upon your arrival, a pre-night would need to be purchased from the hotel.Additionally, we apologize for any lapse in service from the guide and will share your concerns with the appropriate individuals for review.

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