We took the 11 day Scandinavian trip. The first day was the worst to begin with. Why? We arrived into the First Millennium Hotel in Oslo on Sunday (August 21) at 7 AM. We were told that the rooms were not ready, so please stand by. We waited, waited, waited...Didn't...
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Although we indicate in your travel documents that check-in time is usually 4pm or later, we do regret any delay. Of course we can certainly understand your frustration and agree that having a room available immediately upon arrival, especially after a long flight, is more convenient.

However, in order to ensure a room is available upon your arrival, a pre-night would need to be purchased from the hotel.Additionally, we apologize for any lapse in service from the guide and will share your concerns with the appropriate individuals for review.

#908502 Review #908502 is a subjective opinion of poster.
Stockholm, Stockholm
Gate1travel 11 Day Classic Scandinavia Tour
Reason of review
Poor customer service

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