We just returned from this trip and overall we were satisfied. We were disappointed however in the fact that we were advised that because we booked our air travel with gate1 we would receive mileage.
We provided them with our frequent flyer numbers and were told ( which they deny ) initially that we would receive miles. We later find out that Gate1 booked us as a V ticket which EVA airlines (who is part of the star alliance) would not give us the miles. We also found out that Gate1 booked other folks on our trip with other airlines and they did receive mileage. If we had known this we would have arranged our own airfare.
The other issue that Gate1 did not advise us of was that one needs a cambodian visa however there are two different types of visa...one if you arrive by air and a different one if you arrive by boat. As such we ended up paying for two visas. We found that the guides Gate1 used were well informed and professional.
Frankly its their home office in PA that needs help!!
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: Walnut Creek, California