My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue.
In booking our flights we requested Premium Economy on all flights to and from Atlanta / Morocco. We paid a surcharge of $599.00 each. The only flight we were accommodated in Premium Economy was Atalanta / Morocco. Connecting flight from Paris to Morocco was economy class with some of our fellow tour group who never paid any surcharge.
Based on Gate 1 refusal to compensate for a product we paid for is unacceptable. My advice to anyone is, do not book your flights thru Gate 1, you are not guaranteed to get what you are paying for.
Product or Service Mentioned: Gate1travel Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $1198.
Preferred solution: Let the company propose a solution.
Gate1travel Pros: Well organized tours.
Gate1travel Cons: Customer service problem resoulution.