Update by user Feb 15, 2017
Gate1 Travel is advertising this trip again, DON'T DO IT! It now a full year after our 2106 trip and bills keep coming.
YES, Maggiore keeps whacking the credit cards on file for unrecognizable tickets for parking, driving in Lucca, Sienna, etc. It's unbelievable. Gate !'s reply is "those Italians can be tricky"!! Seriously, what reputable company makes a statement like that.
There are so many good travel agencies out there -- STAY AWAY from Gate1. Trust me - this has been a 2 year non-stop nightmare.
Update by user Apr 28, 2016
The bills keep coming. Gate1's partner - Maggiore Car Rental continues to fraudulently bill our credits cards.
Yes, two cards, at least 6 charges on each card. The credit card companies are on alert and are listening. Gate1 says sorry, not our problem. Really - it is totally your problem.
Maggiore is Gate1's partner, It's so upsetting that months later we are still dealing with thieves. Find a reputable company - make another choice - do NOT choose Gate1.
Update by user Apr 10, 2016
The unbelievable horror of Gate1 and Maggiore Car Rental continues. The bills just keep coming.
They have the audacity to say we damaged the car and that we received tickets - neither of which is true but once they have your credit card, they just keep billing. Thank God we took photos of the car. I have travelled extensively and have never had any such thing happen to me Who does this? The credit card companies continue to back us, but Gate1 could care less.
In fact, they replied "those Italians can be tricky". Seriously? What kind of response is that. Gate1 took our money fast enough.
Gate1 booked the car.
Maggiore is Gate1's vendor. Gate1 needs to make this right and stop the madness, not make a joke of it.
Original review posted by user Jan 22, 2016
8 Day Tuscany Fly & Drive with Milan , January 2016. I just returned and warn all unsuspecting travelers to NEVER EVER book a trip with Gate 1.
Dealing with Maggiore Car Rental was a nightmare, driving the car was life-threatening, and Gate 1 provided no assistance to us whatsoever. Our first car had mechanical trouble and had to be towed away from our hotel costing us an afternoon waiting for the flat bed truck. Plus we had just fueled up the car at the cost of $70 Euro to watch it be towed away. We were then forced to pick up the 2nd car in Florence at our own expense.
Losing more of our vacation time. The 2nd car was a very small Yaris, and not the upgrade as we paid for. It did not hold our luggage and was given with a HALF tank of gas - not FULL as is standard. We ran out of gas on the Autostrada and were stranded on the side of the road for hours.
It was harrowing as trucks flew by us at life-threatening speeds. The Poliza had to come and tow us by a strap - yes, a strap - to a safe location. We waited for hours for roadside assistance to come with gas. Instead they put us on a flatbed truck - while were in the car!!
The flatbed drove us miles away to a junk yard where no-one could tell where we were or why. No-one spoke English, they intimidated us by yelling in Italian and when I would not sign the paper, they put back in the car back again on a flat bed (unreal) and towed us miles and miles away to a 2nd garage and left us there! All we needed was gas - not 2 tows, harassment, threats, and hours of terrifying unsafe driving and held captive on top of a flat bed truck. It's unbelievable.
We lost 20% of our vacation, were given an unsafe unreliable car, frightened to death being towed around for miles, and intimidated by men to pay money we did not owe. I welcome the opportunity to speak with anyone from Gate 1, Maggiore or anyone who is considering doing business with Gate 1 travel.
Product or Service Mentioned: Gate1travel Tour.
Reason of review: Not as described.
Monetary Loss: $500.
Preferred solution: Price reduction.