Seem's we should have done our research. We have been receiving the ol' runaround since September 2016 for our upcoming February 2017 Iceland trip.
We can not make it during the date offered and we also were sold the "Cancel at anytime" insurance. Apparently the person on the other end of the phone sold us a third party insurance from TravelEx and after fee's we were told they could gladly give us about $98 bucks back. Yay, thank you Gate 1. After we called the first time they told us they understood and we could expect a refund.
We received an email stating we would not get a refund. We called again, same story but they apologized. This went on for 4 months. Now it's at the point were their fine print kicks in and it's leaning toward their favor.
They get to keep at least 90% of what was paid.
The insurance can not be refunded even though it's non-usable and Gate 1 wins again. It's a tuff lesson to learn but I suppose we have learned there will be no trip, no money and Gate 1 will keep on stealing peoples hard earned money.
Reason of review: Poor customer service.
Monetary Loss: $1356.
Preferred solution: Full refund.
Gate1travel Cons: Customer service, Agent attitude, Lack of follow up.