What a nightmare! This company must be run out of someone's basement.
Emails, which are promised a response in 24 hours, are never replied to. If you call the customer service line, you are on hold for a minimum of 30 minutes before anyone answers. The person who did sounded like she had just woken up...s-l-o-w....Then to make any changes at all the fees are very high, none of which are posted on their site.
Finally, I asked to speak to a supervisor and was told no, that I had to write an email to the address that apparently no one monitors. Do yourself a huge favour and book direct with the airline -- same prices and actual customer service.
Product or Service Mentioned: Gate1travel Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $360.
Preferred solution: I will gladly pay the $75 per ticket owing air transat. I will not pay $65 per ticket to Gate1, first because absolutely no written notice was provided when booking as to this fee, and because they have not provided any customer service..
I didn't like: Unhelpful, Useless customer service, Did not provide fee information before booking.