State: District Of Columbia City: Washington Clear all filters (5 of 356 reviews match)
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We were supposed to be going to Vietnam on Dec 28th. On Dec 3rd I fell and broke my shoulder bone. I spent 4 nights in the hospital and had a surgery. I have a medical leave from work until Jan 14th. When we get in touch with Gate1, right after the broken shoulder,...
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Company wrote 0 private or public responses to the review from Dec 22, 2016.
ferhan
ferhan

Good luck with Gateone it is a terrible company! They should not be in business when they can not honor doctors report, surgery and hospital stay to postpone a poor familys lo...

ferhan
ferhan

Gateone is a terroble company! Their insurance is terrible too! They wont even postpone a trip when you break a shoulder, stay in the hospital 4 nights and had a three hour lo...

1.6
I didn't like
  • Doctors and hospital report can not postpne the trip
#978266
Reply to reviews
In May we took this trip. It was our 8th gate 1 trip, 6 were escorted tours. Usually when we get home we get a survey asking about our trip. This is the first time we never received one. Probably because they had so many complaints about it and didn't want to hear...
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Company wrote 0 public responses to the review from Jul 08, 2016.
Anonymous
Anonymous

What was the quality of the drivers/transportation?

Gate1Travel
Gate1Travel

As we understand the important part a guide plays on a tour, we certainly regret to hear of your disappointment. If you have not done so already, we would encourage you to rea...

#878823
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Gate 1 did an excellent job from start to finish. From the time we were arrival in Venice airport to the time we flew home from Naples, our needs were always a priority. Everything was great. We certainly enjoyed our time in Italy. We were very impressed with Vanni our...
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Company wrote 0 public responses to the review from Mar 17, 2016.
#811747
Reply to reviews
Our Rhine River Cruise was spoiled by high water and became a tour by Bus. It was disappointing and our vacation was spoiled. Adding insult to injury was the cavalier attitude of Gate1 who refuse to engage in a dialogue and refer all complaints to email. My...
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Company wrote 0 private or public responses to the review from Jun 12, 2015.
Anonymous
Anonymous

Did you notice if other river cruise companies (Viking, Uniworld, Avalon) similarly had to reaccommodate?

Anonymous
Anonymous

They more than not had a no refund rule.What should have they done then?According to you they all should have risked there lives on dangerous waters that day because you are t...

2.3
I didn't like
  • Poor customer service
#649232
Reply to reviews
Background- We booked a Gate 1 trip to Vietnam for Oct 28, 2010 from SFO. The Gate 1 people called and re-roted our flight days before departue. Instead of taking China Air to Taipaei and on to Saigon, they changed us to Korean Air Lines to Seoul and Saigon. The...
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Company wrote 0 private or public responses to the review from Aug 02, 2011.
PFB Complaint Moderator
PFB Complaint Moderator

This complaint was proven to be 100% fake/bogus when posted this spring. All names of cities/flight numbers/air carriers were proven wrong. In our opinion the op(original pos...

#252828
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