Gate1Travel Phone Numbers and Emails

Toll-Free Number:

  • (800) 682-3333

Customer Service:

  • (844) 827-9996
    Arch Insurance
  • (215) 572-7676
    From US and Canada
  • (888) 215-8334
    Travelex

Emergency/ Hotline:

  • (844) 827-9991
    Arch Insurance, For Emergency Assistance during Your Trip (From US)
  • (443) 470-7142
    Arch Insurance, For Emergency Assistance during Your Trip (Collect, Worldwide)
  • (855) 892-6495
    Travelex, For Emergency Assistance during Your Trip (From US)
  • (603) 328-1373
    Travelex, For Emergency Assistance during Your Trip (Collect, Worldwide)

Gate1Travel Emails:

info@gate1travel.com
privacy@gate1travel.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Gate1Travel Website:

Gate1Travel Help Center:

Corporate Office Address:

Gate 1 Travel Inc
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States

Other Info (opening hours):

Reservations Department Hours:

Monday - Friday : 9:00 AM - 6:00 PM (EST)


Mailing Address:

PO Box 1708,

Ft. Washington, PA 19034

More contact details

Fax:

+1 (215) 886 2228

Gate1Travel Rating Based on 207 Reviews

Rating details

2.8
more details
Customer service
Website
Product or Service Quality
Number of Destinations

Rating stats

Rating trend

How Good is Gate1Travel's Customer Service?

Deon Dnj
Deon Dnj
Feels Disappointed | Oct 24, 2023

You are unable to talk to someone about credit card charges if possible error has occurred. There is no number you can call. You have to send email and request phone call, but still haven’t been able to resolve issue that’s been ongoing several weeks after documentation sent twice they asked for. Have gone on a number of tours with Gate One which were very nice, but I think there billing department needs major help when trying to find out about large charges that you think are errors for flights booked. Still waiting for response.

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Fatima F Znf
Fatima F Znf
Feels Disappointed | Jun 01, 2023

I had send 3 emails to change my flight explaining that I can’t do it on my account. It’s giving all 3 weeks error and it’s not possible to change ! Though the Emirates it’s done in 2 minutes! This will be the last time I book with Gate1

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Donyell Gtf
Donyell Gtf
Feels Neutral | Apr 26, 2023

The gentleman was very patient with me. He answered my questions and left me satisfied. I didn't call because I was passed lol.

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Summary of Gate1Travel Customer Service Calls

266 TOTAL
CALLS
03:33 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gate1Travel?

Request for Information Question:

  • “To enquire about my tickets”
  • “Question about reservation”
  • “Question about my booking”

Shipping and Delivery Question:

  • “Tickets not arrived”
  • “I have not got my booking conformation from you”
  • “Did not receive tickets”

Return/ Replace Question:

  • “Change my personal information”
  • “Change date”
  • “Change flight”

Payments and Charges Question:

  • “Make payment”
  • “Billing”
  • “Discount question”

Activation/ Cancellation Question:

  • “They canceled my ticket”
  • “Cancelled my flight”
  • “They canceled the pink jeep tour”

Product/ Service Question:

  • “To book a flight”
  • “Trying to make a reservation”

Refund Question:

  • “Refund”
  • “Refund on my credit card”

Account Question:

  • “Accounting clarification”
  • “Password won't let me in”
  • “Can't get into My Account”

Staff Question:

  • “Customer service”
  • “Dissatisfied with Gate 1 hotel and tour in recent Paris trip. Also. Impossible to reach Gate 1 customer service. Truly disgraceful . Gate 1 has no respect for their customers and no idea about customer service.”
  • “Need to have number of tour manager Douglas leading copper canyon tour srarting tomorrow”

Website/ Application Question:

  • “Niet de juiste info op de site, nog g 7 tickets beschikbaar, bij boeking afronden het bericht dat we deze vlucht niet kunnen boeken? *** kan dit? Bij opnieuw de gegeven bekijken blijkt dat er nog steeds 7 tickets beschikbaar zijn.”

Other Question:

  • “Wood like prices and”
  • “India tours”
  • “Troubleshooting”

About

Summary

Gate1Travel is headquartered in Fort Washington, PA (Suburban Philadelphia). The company offers escorted tours, European river cruises, independent vacations and customized international vacation packages for less. Founded in 1981, now the company operates over 100 employees worldwide in its overseas offices in the UK, Italy, Switzerland, Spain, Greece, Israel, Egypt and Hungary. Among the products offered are independent city stays, independent fly & rive packages, multi-destination rail packages, customized vacations (Vacation Builder), as well as customer private car tours. Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. All prices for the company's products are commissionable.

Gate1Travel reviews and complaints

Gate1Travel is ranked 53 out of 1009 in Travel Agencies category

Area Served

Worldwide, USA, Asia

Payment Methods

VISAAmerican Express

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