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Contact Gate1Travel Customer Service

Gate1Travel Phone Numbers and Emails

Toll-Free Number:

  • (800) 682-3333
Call customer service

Customer Service:

  • (844) 827-9996
    Arch Insurance
  • (215) 572-7676
    From US and Canada
  • (888) 215-8334
    Travelex

Emergency/ Hotline:

  • (844) 827-9991
    Arch Insurance, For Emergency Assistance during Your Trip (From US)
  • (443) 470-7142
    Arch Insurance, For Emergency Assistance during Your Trip (Collect, Worldwide)
  • (855) 892-6495
    Travelex, For Emergency Assistance during Your Trip (From US)
  • (603) 328-1373
    Travelex, For Emergency Assistance during Your Trip (Collect, Worldwide)

Gate1Travel Emails:

info@gate1travel.com
privacy@gate1travel.com
Privacy Inquiries
Is this your business?

Gate1Travel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email

  • The best phone number to call Gate1Travel is 8006823333. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as Gate1Travel may ask you for the following information to identify you as a customer: phone number or first and last name.

View full overview ›

How to Contact Gate1Travel?

Most Popular Number:

(800) 682-3333
Total calls: 259 Issues resolved: 14 Last call: Jan 2, 2026

Gate1Travel phone number for customer service inquiries is 800-682-3333. You can call the Help Center for general information about the company and its services. To get information about Arch Insurance, call 844-827-9996. If you are a customer from the US or Canada who is seeking support, connect with the Gate1Travel customer care team by calling 215-572-7676.
The company also has several hotlines for emergency situations. You can get Arch Insurance emergency assistance during your trip by calling 844-827-9991 (from the US) or 443-470-7142 (worldwide).
If you need urgent Travelex assistance while traveling in the US, call 855-892-6495 or (603) 328-1373 if you travel outside the United States.

Gate1Travel email for general support and inquiries about the company and its services is info@gate1travel.com. You can send your questions, concerns, and complaints to this address to connect with the customer support agent and get your issue addressed. Gate1Travel legal department can be reached at privacy@gate1travel.com. Send an email to this address if you need assistance with Privacy Policy.

Gate1Travel address for getting in touch via regular mail is Gate 1 Travel, 455 Maryland Drive, Fort Washington, PA 19034 USA. You can use this address to send correspondence or any documentation to the company. You can also send your inquiries here, however, to get faster assistance, consider contacting the company via phone, email, or website.

The company offers a number of ways for customers to contact them including phone, email, and website. You can choose what works best for you and the company will get back to you as soon as possible. To reach out to the customer support team via the Gate1Travel website, click the “Contact Us” button at the bottom of the page. After you fill out the form, the Gate1Travel customer support team will get back to you within a few business days.

PissedConsumer Club

Contact Information

Gate1Travel Website:

Gate1Travel Help Center:

Corporate Office Address:

Gate 1 Travel Inc
455 Maryland Drive
Fort Washington, Pennsylvania 19034
United States

Other Info (opening hours):

Reservations Department Hours:

Monday - Friday : 9:00 AM - 6:00 PM (EST)


Mailing Address:

PO Box 1708,

Ft. Washington, PA 19034

More contact details

Fax:

+1 (215) 886 2228

Gate1Travel Rating Based on 98 Reviews

Rating details

2.5 more details
Customer service
Website
Product or Service Quality
Number of Destinations
All 447 Gate1Travel reviews

Rating stats

Rating trend

How Good is Gate1Travel's Customer Service?

Deon Dnj
Deon Dnj
Feels Disappointed | Oct 24, 2023

You are unable to talk to someone about credit card charges if possible error has occurred. There is no number you can call. You have to send email and request phone call, but still haven’t been able to resolve issue that’s been ongoing several weeks after documentation sent twice they asked for. Have gone on a number of tours with Gate One which were very nice, but I think there billing department needs major help when trying to find out about large charges that you think are errors for flights booked. Still waiting for response.

Read full quote
Fatima F Znf
Fatima F Znf
Feels Disappointed | Jun 01, 2023

I had send 3 emails to change my flight explaining that I can’t do it on my account. It’s giving all 3 weeks error and it’s not possible to change ! Though the Emirates it’s done in 2 minutes! This will be the last time I book with Gate1

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Donyell Gtf
Donyell Gtf
Feels Neutral | Apr 26, 2023

The gentleman was very patient with me. He answered my questions and left me satisfied. I didn't call because I was passed lol.

Read full quote

Summary of Gate1Travel Customer Service Calls

328 TOTAL
CALLS
03:25 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gate1Travel?

Request for Information Question:

  • “Reservation questions”
  • “Concern”
  • “Update passport”

Return/ Replace Question:

  • “Info and change of reservation”
  • “Flight changed”
  • “Need to change my flight”

Shipping and Delivery Question:

  • “I haven't received any confirmation”
  • “Flight delay, finding different flights”
  • “Tickets not arrived”

Product/ Service Question:

  • “Can’t find travel insurance purchased”
  • “Alert that posted telephone number is not in iperstion”
  • “Potentially book a family trip but I have questions”

Activation/ Cancellation Question:

  • “My flight was cancel and i did not received my booking reference”
  • “Cancelation”
  • “Cancelled my flight”

Payments and Charges Question:

  • “Billing”
  • “Make payment”
  • “Discount question”

Refund Question:

  • “Waiting for refund for long time”
  • “Refund procedure”
  • “Refund”

Account Question:

  • “I want to sign up for 1 more wxcursion”
  • “Accounting clarification”
  • “Password won't let me in”

Staff Question:

  • “Customer service”
  • “Dissatisfied with Gate 1 hotel and tour in recent Paris trip. Also. Impossible to reach Gate 1 customer service. Truly disgraceful . Gate 1 has no respect for their customers and no idea about customer service.”
  • “Need to have number of tour manager Douglas leading copper canyon tour srarting tomorrow”

Website/ Application Question:

  • “Niet de juiste info op de site, nog g 7 tickets beschikbaar, bij boeking afronden het bericht dat we deze vlucht niet kunnen boeken? *** kan dit? Bij opnieuw de gegeven bekijken blijkt dat er nog steeds 7 tickets beschikbaar zijn.”

Other Question:

  • “Need new book”
  • “Información”
  • “Trying to get a visa to enter Kenya”

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