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Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
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Gate1Travel
Gate1Travel

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Tr...

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Gate1travel - Amazing

I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
5.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
Website
#1183662
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I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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Gate1Travel
Gate1Travel

Hello,We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We...

2.3
I liked
  • Only using becuase my group selected this agency
I didn't like
  • Will be the last
  • Poor customer service
  • Lack of problem resolution
#1173119
Reply to reviews
I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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Anonymous
W Luebs

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well i...

Gate1Travel
Gate1Travel

Hello,We do apologize for the lapse in service. After research, we have located the call and forwarded this to the manager of Reservations to review with the agent directly. W...

1.3
I didn't like
  • Arrogant customer service rep
#1168014
Reply to reviews
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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Anonymous
R. Little

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out ...

Gate1Travel
Gate1Travel

Hello,We do regret for any disappointment caused. Unfortunately, escorted programs outside of the US are unable to accommodate wheelchairs and scooters. Please keep in mind es...

3.6
I liked
  • Our tour guide neiri
I didn't like
  • That you did not let me bring my wheelchir
#1165405
Reply to reviews
We had an unpleasant time at mohamed 5 aeroport in casablanca, it took us 2 hours to get out of the costumes area and when we got out there was no gate1 signe we have waited for 2 other hours until a nice gentleman from OAT told us that the gate1 staff can't get inside...
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4.0
#1165257
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We had travelled to Spain with Gate 1 and has a great trip. The trip to Italy was not good at all. The hotels were terrible, beds were uncomfortable and locations were Even worse. Our tour guide was good but we were rushed in every city and felt like we couldn’t enjoy...
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Gate1Travel
Gate1Travel

Hello,We do regret if your tour was not up to expectations or if you were disappointed with your accommodations. In regards to the pace, our goal is to allow passengers to see...

3.6
#1159433
Reply to reviews
We took a trip to Croatia in November (this is our 5th trip with Gate 1). Our experiences have always been pleasant and very rewarding. Not one single complaint in any of our trips and so many of the people on this trip had travelled with Gate 1 before and ALL were...
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#1154820
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Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
Gate1travel - Absolutely wonderful
We just came back from 16 Thailand with Phuket. Nov 15-29. From the very start the holiday was everything we could have ever dreamed of. Ranee was our tour rep and she was awesome. Ranee is very outgoing, knowledgeable, funny, well spoken. We could have asked for a...
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Anonymous
Franklin

Poor attempt at advertising .Read the rest of the reviews.Complaint has been registered with the webmaster.

4.3
#1150392
Reply to reviews
HORRIBLE EXPERIENCE - LACK OF SERVICE - TOTAL RIP- OFF My friends and I purchased and fully paid in April 2017! The 10 days south Spain (Madrid Barcelona Santiago) Portugal and France ( lourdes carcassone Toulouse ) for departure October 1, 2017 . The operators had a...
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Anonymous
R. Little

BS complaints, all of them.

Gate1Travel
Gate1Travel

We are sorry to read of your disappointment with any of the services provided. Please keep in mind, Gate 1 can only request seats as final assignments are handled by the airli...

#1145766
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