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Booked a tour with them for March 2018 on 10/28/2017 for a family of 4. They sent me an email on 11/11/2017 telling me ways I could save money on my upcoming trip . They cancelled my trip on 11/13/2017 for lack of participants ( to save themselves money obviously)...
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1.0
#1134711
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Completed 2 trips 14 day China and 14 day South Africa. Australian customer service is first class and I needed to change dates etc. Tours ,guides and hotels were excellent and tour included more than what was offered on the brouchure.After reading the complaints on...
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Anonymous
Anonymous

You obviously are a paid *** from the Gate 1. You need to F*$k Off.

Gate1Travel
Gate1Travel

Thank you for your kind words. We are so pleased to hear that you were happy with the tour and the services provided when you need to make a change. We look forward to seeing ...

4.2
#1130851
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It was wonderful. We have taken 7 trips with Gate 1 and this was a favorite, right up there with Greece, Ecuador and Galapagos cruise. Our guide was Henry Melgarejo who did an excellent job. His love and knowledge of his country were evident. Hotels were very good and...
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5.0
#1130048
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Gate1Travel Tour Guide Review

Gate1travel
#925393
4.8
Details
Took italy trip with gate1..excellent service..guide was fabio..a excellent guide with knowledge ..patience
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Gate1Travel Customer Care Review

Gate1travel
#908045
1.0
Details
Unfortunately our issue with Gate 1 hadn't been resolved and we will NEVER use their sevices again and we will NEVER recommend Gate 1 Travel to ANYONE! Gate 1 Travel failed us terribly in resolving the issue via customer service. You never know the type of company that you patronized until you are faced with issues that they failed to resolve. The tour director was terrible!!!
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Gate1Travel Tour Guide Review

Gate1travel
#871733
Travel with Gate 1 for 5 times, recent experience is not that great with the local guide and the way Gate 1 handle our complain.
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Gate1Travel Jordan Trip Review

Gate1travel
#821639
4.5
Details
I used Gate 1 for a trip to Jordan in Feb. 2015. What a wonderful trip! The only down side were some of my fellow travellers. They complained about the lovey Marriott in Amman, the breathtaking Marriott resort and spa at the Dead Sea, and the older but still wonderful Marriott in Petra. I'm ready to go back to Jordan with Gate 1.
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Gate1travel - Great tour of northern Italy! Fabulous time
I'm very pleased to say I was very satisfied my wife and I flew out of Newark New Jersey and to Milan Italy from there on to Lake Como from there on to viona Italy and then on to Venice from Venice to Tuscany a winery on to Florence from Florence we proceeded to Rome...
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4.4
#1127820
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Gate1travel - Excellent
On the Enchanting Italy tour September 15th 2017- While very hectic, Gate 1 knows exactly what is important to see. As far as our Tour Manager Francesca Mafolino, "the best" caring, funny, helpful and exuberant. Just want to add, my travel agent Scott Byne, from Time...
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#1112198
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I scheduled a trip to Kenya the 23rd of December from March. The timing of the trip is more expensive, I get it its right before Christmas. But they canceled the trip, the 4th of October. When they offered to reschedule the trip, they offered a $3125 trip for what I...
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Gate1Travel
Gate1Travel

Hello,Naturally we never want to cancel a tour. However, in the rare instance we do so, we try to offer a departure that we can guarantee. Upon review of records, it appears t...

#1110397
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Never traveling with them again. I have done multiple trips with them, but the last one left such a bad taste in my month, I refuse to go with them again and highly advise others not to book with them. I booked a trip with them that included flights using their...
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Gate1Travel
Gate1Travel

Hello,Please know, when making a reservation online, our system will automatically populate the travel dates. In most cases, dates can be adjusted but this would need to be do...

1.0
#1107635
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Booked a trip to Morroco. The scheduled airline changed flights and we were offered a chance to rebook. At first Gate 1 wanted to bill us more than the whole trip cost but after negotiating they honored the package price, minus cash discount as we had to book...
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Gate1Travel
Gate1Travel

Hello,We sincerely regret any inconvenience caused by your schedule changes. Unfortunately, such changes are made directly by the airline and are beyond Gate 1’s control as we...

2.6
#1104665
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To Whom It May Concern, I recently toured on your Germany, Switzerland, and Austria tour. The countries's Vistas were magnificent and the cuisines were excellent. What made the trip so spectacular was our guide Annamarie de Vries, intelligent, charming, and a great...
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#1103862
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First, I have enjoyed numerous trips with Gate 1 and have recommended the company to many people - but that will stop. I have found a flaw in their system and future clients should be aware before they choose to utilize Gate 1 travel. Secondly, my upcoming trip to...
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Anonymous
Juliet4

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later. I do however, feel the hotel and meal q...

Gate1Travel
Gate1Travel

Hello,We regret if there was any misunderstanding related to your transfer. Please understand that once you add a night either at the start or end of your tour, the transfers ...

2.9
#1097318
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