State: Colorado Clear all filters (8 of 356 reviews match)
filters
State:
City:
Show
Product:
Show
Gate1travel - Iceland in the summer
I wondered what to wear/take for summer. We used mostly lightweight long sleeve. Windy a lot. Jacket should have a hood. Walking stick for me as I have bad knees. Take a mask to wear at night. Curtains don't shut out sun. Some hotels don't have washcloths. ...
Read more
Company wrote 0 public responses to the review from Sep 22, 2016.
#923935
Reply to reviews
As former clients of GateOne, we were interested in their river cruise, from Budapest to Prague, which was offered at a very good price. We immediately called them to book the deal, only to find out from 'Matt', that their computers were down. After getting all our...
Read more
Company wrote 0 private or public responses to the review from Apr 02, 2016.
Anonymous
Anonymous

Thanks for sharing this information!

Anonymous
Anonymous

Obvious 'bait and switch' issue never addressed by Gate 1, as they claimed 'air fare increases, when they actually went down. Very disappointed.

#822016
Reply to reviews
I had to cancel a trip to South America through Gate-1 Travel due to eye surgery. I bought insurance through AAA after reading bad reviews about Gate-1's insurance. It still didn't save me and I was just out $2500. I thought they would at least offer a discount for...
Read more
Company wrote 0 public responses to the review from Jan 30, 2017.
Gate1Travel
Gate1Travel

Hello,Please know that our cancellation terms and policies are dictated strictly by pre-negotiated vendor agreements. Nevertheless, we are sorry to hear that you had to cancel...

1.0
#1000160
Reply to reviews
Gate1travel - Thailand was wonderful!
Gate1travel - Thailand was wonderful!
We are 2 couples that toured Thailand in February/March 2016. Our guide was Usa and she was beyond fabulous. She was so knowledgeable and really made each day special and exciting. We had a carry bag that was left on the bus when we departed the group for the airport...
Read more
Company wrote 0 public responses to the review from Apr 24, 2016.
Anonymous
Anonymous

My daughter and I just finished our vacation in South Africa. Jon was our guide and he was fabulous! It was an awesome vacation, are definitely going to do more trips with G...

Fruita, Colorado
#835671
Reply to reviews
Do not buy the travel insurance it's a scam! Also if there is any chance for a real life emergency don't book with Gate 1 unless you want a 10% refund back on your trip. Besides apologizing for my emergency Gate 1 was no help at all.
Read more
Company wrote 0 public responses to the review from Dec 01, 2015.
Anonymous
Anonymous

I canceled my trip way in advance and lots 3,000 with NO refund! Please book with REI instead.

Gate1Travel
Gate1Travel

We do regret if the cause of your cancellation was not covered under the travel insurance policy coverage description. As listed on our website, please know, cancellation term...

#742952
Reply to reviews
We traveled to Italy last year (Tuscany, Amalfi, Venice, Rome) and had a GREAT experience. We had a rocky start as there was a mechanical issue with our plane out of Denver. We called Jennifer, were immediately put on the next flight out on another airline, and the...
Read more
Company wrote 0 public responses to the review from Mar 26, 2016.
3.8
I liked
  • Hotels and food
  • Customer service
  • Vanni
#817792
Reply to reviews
I booked a river cruise with this company when they came out with a "special". the trip is in 10 months. After booking the trip 4 days later they call to say they cannot get me a reservation. This is after I had booked airfare to Europe for this trip. But of course...
Read more
Company wrote 0 public responses to the review from Jun 17, 2013.
Anonymous
Jack Spencer

I also had the same problem with Brian. Be careful when you book with Gate 1. They will lower the prices and then not honor the lower price. I booked 10 months in advance and...

Anonymous
Anonymous

I am having exactly the same experience with Brian

#420219
Reply to reviews
Did not inform airline of ticket purchase,switched flights after purchase of tour, switch a hotel in one location,one of the days tours was horrible. Customer service was extremely rude, once they have your money they don't care. One customer service agent stated...
Read more
Company wrote 0 public responses to the review from Sep 28, 2011.
Anonymous
Andy

Where did you go?

Anonymous
Marites Joaquin

Any feedback on a Thailand tour by gate1?

#264729
Reply to reviews