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I did send many emails with no respond by the Agent.

Please contact me by email:


The agent use my client her first name as a last name, is very clear show two names and two last names, I have to pay another ticket only to please one of the passenger group of 20 people. Travel day: 19 to 30 June 2018. 1. FUNG/DOMITILA VICTORIA (Female, DOB: 01 Feb 1953) 2. GUTIERREZ/ELIZABETH BONA (Female, DOB: 21 Jan 1946) 3. VALLEJO/LUZ ESTELLA (Female, DOB: 08 Aug 1955) 4. DIAZ/ROSA (Female, DOB: 22 Jul 1940) 5. QUINTANILLA/LORENA (Female, DOB: 08 Feb 1957) 6. ALMONTE/JOSE FELIPE (Male, DOB: 20 Nov 1946) 7. ALMONTE/LEIDA (Female, DOB: 02 Sep 1950) 8. SALTOS/ROSARIO (Female, DOB: 06 Oct 1940) 9. AMORINI/LIZETH (Female, DOB: 01 Aug 1955)

10. CASTANO/NOHORA H (Female, DOB: 17 Jun 1953)

11. RAMOS/WILSON STAMER (Male, DOB: 09 Oct 1957)

12. SOTO/CARMEN MAFALDA (Female, DOB: 02 May 1968)

13. BRUGOGNONE SANCHEZ/NORMA (Female, DOB: 19 Oct 1947)

14. SANCHEZ/HUMBERTO (Male, DOB: 22 Dec 1939)

15. MEIS/MIRNA (Female, DOB: 20 May 1950)

16. DE JESUS ABREU/JUAN MANUEL (Male, DOB: 16 Aug 1948)


The person name is; Norma you see with back slash is her first name and Brugognone Sanchez is a last name. The agent used Brugognone as a first name.

I deserve my money back.

Thanks I hope some one resolve this issue.

Only I can say the trip was excellent.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Aug 20.
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