Metropolitan City Of Rome, Lazio
1.3K views
Not resolved
2.0
Details
Customer service
Insurance Quality
Product or Service Quality
Staff
Website
1 comment

The booking price for a trip we planed to the Italy was almost twice the price as originally offered. Then when gate 1 's agent sent us the hotel information with prices per hotel the much prices were higher than the actual website of the hotels.

Also, some of the hotels were advertised as 5 stars, but some were only 3 or 4!

After the trip when I explained the issues I was told by the owner Dani that everything is explained in depth in the itinerary sheet, which it wasnt!

It seems like Dani cares more about maximizing profits than providing proper customer service!

We will never travel with this company again!

Rabbi Jonathan Cohen.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of poor customer service. Please immediately contact the author of this review to discuss not as described of trip booking and associated monetary loss in the amount of $7214. Gate1travel needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned trip booking in their reviews. You may find this information helpful for further shopping at Gate1travel.

Had an Experience with Gate1travel?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Gate1Travel
#989333

Please know that we work hard to provide as much information as possible on our website so our clients can have the most complete information prior to making their travel plans. You are also always welcome to research these hotels and their reviews on your own in order to give you a better understanding of the type of accommodations they are as well as their location. With that said, we certainly regret any disappointment in the services you were provided.

You May Also Like