Gate1travel - AFTER 7 TRIPS W/GATE 1 NOW TOLD I CAN NO LONGER TRAVEL W/GATE 1
Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company.Last week (4/15) I tried to book a trip to Iceland with Gate 1 and was having trouble logging into my account, so I contacted a customer service rep.
and was told that he would e-mail my reservation (which I did not get). Three days later I got a call from Karen Donikowski and was told that I could no longer travel with Gate 1. I immediately asked her why, because I was totally unaware of anything I had done to warrant such a ruling. I took a trip to China back in October, 2012 and had some problems regarding getting a VISA.
I repeatedly asked Gate 1 for help and they offered none. I was working with a travel agent and he gave me the wrong advice and it ended up as a nightmare, finally getting my VISA just a few days before departure. Gate 1 sent me an apology and offered me $100 travel credit towards my next trip (which would have been the trip to Iceland). I was totally blindsided by being told that they no longer wanted my business.
They offered no reason -- just telling me that was the way it was and that maybe I would receive a reply in a month or so. I also e-mailed Danny Pipano, their CEO and was told that he was out of the country. I have never been treated this was and never been banned from a company. I also called Christina Shiloni to inquire why and was told the same thing.
She was the person that sent the apology and offering the future travel credit. I still have that e-mail on my computer. I was never notified that a decision such as this had been made. I have contacted the Better Business Bureau and I plan to not stop until I am given an answer as to what I did, because I have no idea.
My travel companion still books with Gate 1 and she was with me on the China trip. I guess it all comes down to "DON'T COMPLAIN" because they don't like it and will ban you from booking future trips. I will not do business with Gate 1 but I do expect an answer.
There are a lot of other fish in the pond to book with and I don't need Gate 1.Carolyn email@example.com
Reviewer is in unhappy mood. eyar stated that there is a room for improvement of poor customer service. Please immediately contact the author of this review to discuss "an explanation" of 14 day china. Gate1travel needs to offer any options to resolve the issue according to poster's claims.
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