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3.1
Details

Update by user Jun 26, 2018

Received email from this website and asking me if I got response from Gate1Travel or if the issue is resolved. Answer is: No one had contacted me after I posted this. And the issue is NOT Resolved.

Original review posted by user May 27, 2018

After travel, I realized that there was conflict information, and...
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4 comments
Gate1Travel
#1489634

We have responded to your concerns several times and did not find evidence to support your claim. Likewise, we took the time to review the call you referenced in your review and did not find what you have described. We hope you understand that we have made an honest effort to address your concerns.

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ID
#1265293 Review #1265293 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Website
Cons
  • Post travel customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
1.3
Details
I have taken two trips with Gate One and have had flight issues both times. The first trip was guided and the problem was mechanical in nature. No other plane, had to fly one in from Mexico, we were in Quito. The airline took responsibility of its own and issued...
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2 comments
Anonymous
#1468015

There were four couples stranded, I was with the ladies making the call (one with the best international plan), but not hte one making the call. I also have the good sense not to list my actual information in a Facebook account.

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ID
#1230823 Review #1230823 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Unreliable company
Reason of review
Poor customer service
Loss
$850
Preferred solution
Price reduction
Customer service is horrible and unempathic. They don’t do anything to accommodate to the customer. Booking with them was a nightmare and I wished I never had. One problem after another, and that’s just with the reservation. The trip hasn’t even started yet. Not...
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1 comment
Gate1Travel
#1468012

Hello,We sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will review how this is handled in the future. Naturally, if we can be of any assistance, please don't hesitate to contact us

ID
#1230627 Review #1230627 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
This is perhaps one of the most unethical companies that I have come across. I travel extensively and am top-tier on many hotel, car rental, and airline programs. I have NEVER used Gate1 for any of my travel needs, as I am smart enough to book my own trips, vacations,...
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3 comments
Gate1Travel
#1461057

Hello,Unfortunately, we were only able to locate one email however, this matter has been addressed by our Marketing Department. If there are other emails or contact information that should be removed, please let us know. Keep in mind, emails that contain inflammatory language like your message via our "Contact Us" page can be filtered delaying action.

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ID
#1217334 Review #1217334 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
STOP SPAMMING ME!
Having travelled Gate 1 to Peru and China and having had an amazing experience, I had become a loyal customer. The "partially" escorted tour of Athens left lots to be desired... Our hotel had no ventilation. Since it was February and warm the air did not work, and no...
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1 comment
Gate1Travel
#1450903

Hello,We do regret if your tour was not up to your expectations or if you were disappointed with your accommodations. As noted in our trip information, the use of air-conditioning abroad differs greatly from the United States, and is often shut down at night and from the end until the start of the summer months. We will certainly share your suggestions about Athens with the appropriate individuals.

ID
#1207082 Review #1207082 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
1.0
Details
Have spent the first two days of our vacation in the airport - we're still here! First day's delay wasn't Gate One's fault -- weather. Second day we had only a one hour window between flights so of course our first flight was delayed meaning we missed our overseas...
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1 comment
Gate1Travel
#1450902

Hello,Certainly we regret any inconvenience you may have experienced with your flights being delayed due to the weather. Unfortunately, it is not always possible for Gate 1 Travel to intervene on your behalf, either through our reservations system or directly with your airline.

That said, we sincerely apologize if you experienced any lapse in service when contacting us with your questions and we will certainly review how this is handled in the future. Naturally, if we can be of any further assistance, please don't hesitate to contact us.

ID
#1205972 Review #1205972 is a subjective opinion of poster.
Service
Gate1Travel 7 Day Prague Value Vacation Package Booking
Reason of review
Poor customer service

Gate1travel - Amazing

5.0
Details
I have just returned home from Thailand the best tour Ever .l had great time whit gate1 everything went perfect but the highlight for my trip be perfect was my guide tour TUK we couldn’t have asked for a better tour guide funny very knowledgeable treated everyone whit respect very professional she was Amazing and definitely l recommend gate 1 for all my friends
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ID
#1183662 Review #1183662 is a subjective opinion of poster.
Service
Gate1travel Tour Guide
Reason of review
Good customer service
2.4
Details
I have travel wtih Gate 1 planned. I do not feel that anyone has been particiulary helpful. The agents are not helpful (nice but do not seem well informed). If you get a supervisor on the phone, they are not much better. In my experience, the smallest things take...
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1 comment
Gate1Travel
#1422324

Hello,

We sincerely apologize if you felt like you experienced any lapse in service when contacting us with your questions, we will review how this is handled in the future. We do appreciate you sharing your feedback as it is an invaluable training tool. Naturally, if we can be of any assistance, please don't hesitate to contact us.

ID
#1173119 Review #1173119 is a subjective opinion of poster.
Service
Gate1travel Vacation Package Booking
Pros
  • Only using becuase my group selected this agency
Cons
  • Poor customer service
  • Lack of problem resolution
  • Will be the last
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
I have never even booked a trip with Gate 1 Travel, and I am already disgusted with them and will tell everyone I know to stay away from them. Let me start by saying I am 75 years old and am not a travel rookie. I have been travelling around the world on both business...
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3 comments
Anonymous
#1429058

After reading the Gate 1 reviews, there is only a slim chance I would book them. I completely understand and sympathize with the Gate 1 customers that were not treated well in their trip.

I’d rather pay something more than get treated like Gate 1. I will mostly steer clear.

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ID
#1168014 Review #1168014 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Cons
  • Arrogant customer service rep
Reason of review
Poor customer service
Tags
  • Gate 1 Customer Service
3.5
Details
Gate1travel - Gate 1 does not want diabled people on their tours.
My husband and I recently came back from the Christmas Market tours. I loved our guide Neiri. She was truly great, funny, sweet, and very knowledgable about all our stops. My only complaint is this....I have been laid up for the last three years due to an injury on my...
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2 comments
Anonymous
#1451257

All information about wheelchairs and aids is clearly spelled out on their website. If you were planning on taking one on a bus tour it would have been wise to check this out at time of booking.

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ID
#1165405 Review #1165405 is a subjective opinion of poster.
Service
Gate1travel Customer Care
Pros
  • Our tour guide neiri
Cons
  • That you did not let me bring my wheelchir
Reason of review
Not being accomodating to people with disabilities
Preferred solution
Let the company propose a solution